![Surbhi P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surbhi P.")
SP

Surbhi P.

Recruitment Coordinator

Small-Business (50 or fewer emp.)

8/15/2026

"Clear Customer Activity Tracking That Keeps Busy Days Organized"

4.5/5

What do you like best about EngageBay?

What I like about Engagebay is that it gives me a clear picture of what’s happening with my customer work without needing to maintain a separate list for everything. I can quickly look at recent activity, check notes, and see what needs attention next. I especially find this useful on busy days when several conversations are happening at the same time. Review collected by and hosted on G2.com.

What do you dislike about EngageBay?

I didn’t use every part of the platform when I first started. Some features felt unnecessary for my day-to-day work, and it took a little experimenting to figure out which ones were actually useful for me. Review collected by and hosted on G2.com.

What problems is EngageBay solving and how is that benefiting you?

The biggest benefit for me is having a better overview of my workload. Instead of keeping track of conversations mentally or making separate notes, I can refer back to EngageBay whenever I need context. It helps me prioritize what needs attention and makes it easier to pick up work right where I left off. Review collected by and hosted on G2.com.

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See what 702 reviewers think of EngageBay

4.6 out of 5 · Verified reviews from real users

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