![Ethan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ethan S.")
ES

Ethan S.

Customer Relationship Executive

Small-Business (50 or fewer emp.)

8/13/2026

"EngageBay Makes Customer Follow-Ups Effortless with Clear Contact History"

4.5/5

What do you like best about EngageBay?

I’ve been using EngageBay to keep track of customer conversations and the different tasks that come up during the day. I like being able to open a contact and immediately see the previous activity before getting back to them. It saves me from having to search through old emails and makes it much easier to pick up the conversation where I left off. Review collected by and hosted on G2.com.

What do you dislike about EngageBay?

It took me a little time to get familiar with the platform. There are some features I don’t use regularly, and finding my way around those has been a bit of trial and error. That said, the parts I use most often are straightforward now. Review collected by and hosted on G2.com.

What problems is EngageBay solving and how is that benefiting you?

The main thing it has helped with is keeping customer information and ongoing conversations organized. I can easily keep track of what has already been discussed and what still needs attention, without having to maintain separate notes. It has made my daily workflow easier and helps me stay on top of conversations without spending as much time searching for information. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

See what 701 reviewers think of EngageBay

4.6 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/engagebay/reviews)