AP

Alex P.

Customer Support Manager

Consumer Services

Small-Business (50 or fewer emp.)

8/11/2026

"EngageBay Keeps Customer Info, Communication, and Follow-Ups in One Place"

4.5/5

What do you like best about EngageBay?

I mainly use EngageBay to keep track of customer information, communication and follow-ups. What I like is having these things in one place instead of having to manage the across different tools.

It took me a little time to get familiar with everything, but after using it for a while, I found it fairly easy to work with. The automation features are also useful, especially when I have regular follow-ups to manage Review collected by and hosted on G2.com.

What do you dislike about EngageBay?

Some features and settings took me a bit of time to understand. A few things are not immediately obvious when you first start using the platform, so I had to spend some time figuring them out. Apart from that, I haven't had any major issues. Review collected by and hosted on G2.com.

What problems is EngageBay solving and how is that benefiting you?

It helps me keep customer details and follow-ups organized. Earlier, it was easier for things to get scattered across different places. Having everything is one system makes it easier for me to see what has been done, what needs attention and which customers I need to follow up with.

Overall, I find EngageBay useful for my day-to-day work. It has quite a few features, but once I got used to the platform, it became much easier to manage my customer related work. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

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4.6 out of 5 · Verified reviews from real users

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