G2

Paul W.

Human Resources Business Partner

Enterprise (> 1000 emp.)

8/31/2022

"WorkStep Provides Provides Valuable Insight That Is Difficult To Acquire"

5/5

What do you like best about Engage?

I appreciate the recruiting tool and its easy-to-use calendar scheduling. The pool of candidates is strong and the parameters are easy to edit. The anonymous feedback is a big part of what WorkStep brings to the table. The benchmarks are critical indicators of the health of each one of my facilities, and I use them to prepare my Managers with areas for their teams to improve in. We have implemented several initiatives thanks to WorkStep. Review collected by and hosted on G2.com.

What do you dislike about Engage?

The load time of the website frustrates me. I understand there is a lot of data to load, but I have experienced many times where the site times itself out. I have taken the suggestions of clearing cache, cookies, etc., but I still encounter this issue semi-regularly. I wish there were a way for the WorkStep calendar to import into a Google calendar so I could check the application less frequently. Another ask would be for the tool to be more intuitive regarding when promotions occur or employees transfer facilities. Review collected by and hosted on G2.com.

What problems is Engage solving and how is that benefiting you?

The feedback aspect has diagnosed themes within my facilities. I feature positive and negative comments that are anonymously given to the facility on a board. A suggestion box is also featured on the board. I team with the GM to address the negative feedback with what we, as Operations and HR, are doing about the concern(s) that have come to attention. Review collected by and hosted on G2.com.