SC
Solina C.
Compensation and Benefits Manager
Business Supplies and Equipment
Small-Business (50 or fewer emp.)
"Determining patterns in customer service interactions"
What do you like best about Emtropy?
I have found it useful in screening trends on our customer service that I would not easily notice when conducting a manual check. The sentiment analysis looks very precise, and I find it quite helpful in evaluating customer satisfaction. Review collected by and hosted on G2.com.
What do you dislike about Emtropy?
I cannot quite identify the specific discussion threads in which those topics were raised. This makes it hard for me to pinpoint causes and address specific concerns during coaching of my team. Review collected by and hosted on G2.com.