![Dean P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean P.")
DP

Dean P.

Small-Business (50 or fewer emp.)

6/23/2026

"Effortless Email Management with High Team Accountability"

5/5

What do you like best about Emailgistics?

I really appreciate how Emailgistics makes it very easy for tracking threads, so we're not always having to reassign and say who was taking care of an email. The automatic feature is great because it knows who is handling what, and I love the tagging feature, which helps us understand what our workload looks like. The team enjoys the metrics Emailgistics provides, which brings visibility and drives accountability. Plus, the initial setup was very easy for us. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

Nothing at this point Review collected by and hosted on G2.com.

What problems is Emailgistics solving and how is that benefiting you?

Emailgistics helps us route emails from a shared inbox to the correct person, brings visibility which drives accountability, and provides valuable metrics. It makes tracking threads easy and eliminates the need for a traffic cop. Review collected by and hosted on G2.com.

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Response from Richard Gratto of Emailgistics

[Editedit](https://www.g2.com/survey_responses/emailgistics-review-13001649/official_response/edit)

Hi Dean, thanks so much for the thoughtful review. It's great to hear the automatic assignment is doing exactly what it should, taking the "who's got this one" guesswork out of your shared inbox so nobody has to play traffic cop.

We're really glad the tagging and metrics are giving your team that clearer picture of workload and accountability too. That visibility is one of the things we care most about getting right.

If there's ever anything you'd like to get more out of, whether it's reporting, routing rules, or anything else, our team is happy to help at customersuccess@emailgistics.com.

Thanks again for taking the time, and for being a great customer to work with.

Validated ReviewerIncentivizedSource: Seller invite

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4.7 out of 5 · Verified reviews from real users

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