G2

Lisa M.

Customer Support Professional

Enterprise (> 1000 emp.)

7/5/2019

"Egain motivates the relationship with the client."

4.5/5

What do you like best about eGain SelfService+AI?

What I like about Egain is that it allows you to serve the client in an efficient way. It has templates for chatbots that you can easily integrate with your emails, customers feel served at all times, the application sends you alerts so you know when there is an interaction, analysis reports allow you to evaluate the metrics and know if you are fulfilling or not with the objectives of the campaign or your brand, Egain allows you to do full tracking of the potential customer and know their tastes, get closer, to know what exactly you are looking for to know if you can give it to them. Review collected by and hosted on G2.com.

What do you dislike about eGain SelfService+AI?

The support team is not efficient, it is slow at the moment of giving the service. It is an application that consumes many resources of the PC so you cannot run other applications if you are working with it, unless you have a super powerful computer. Review collected by and hosted on G2.com.

Recommendations to others considering eGain SelfService+AI:

I recommend Egain because it allows you to give your clients quality attention, social networks are basically the general communication in most of the world, the new generations only communicate through these means, this application will allow you to get much better to all your clients. Review collected by and hosted on G2.com.

What problems is eGain SelfService+AI solving and how is that benefiting you?

Egain has allowed us to respond to our customers immediately, thanks to all the tools we have, we offer first quality care, it is part of our policies to be within the margins of excellence since customer satisfaction is our goal. Review collected by and hosted on G2.com.