eGain SelfService+AI has enhanced the level of self-service we offer to our customers. Besides, its multi-search enables users to search for information using keywords, natural language inquiry or pressing a topic tree. Review collected by and hosted on G2.com.

There appears to be few ways to customise self-service content for different customer groupings. It does not enable dynamic content related to user’s age, gender, previous purchases or prior engagements. Review collected by and hosted on G2.com.