G2

David Z.

Customer Service, Contact Center, Sales and Leadership Consultant

Mid-Market (51-1000 emp.)

3/11/2020

"Has everything you need and then some, implementation a little tough"

4/5

What do you like best about eGain Conversation Hub?

Once it is up and running it is very effective. Customers and employees love the ease of using it. Overall great product and will enhance your communication. Review collected by and hosted on G2.com.

What do you dislike about eGain Conversation Hub?

The implementation was a little bit of a struggle. It took much longer than planned. Their support was very professional and eventually with the help from our internal IT department got it to work. Review collected by and hosted on G2.com.

Recommendations to others considering eGain Conversation Hub:

Overall it is a great product. Many features are offered and will not only enhance your customer satisfaction but your internal productivity as well.

Plan extra time for implementation and testing if you are considering. Review collected by and hosted on G2.com.

What problems is eGain Conversation Hub solving and how is that benefiting you?

First, it is another way for our customers to communicate with us and a way that they wanted to. Secondly, productivity has increased significantly after about 60 days of use. Review collected by and hosted on G2.com.