G2

Sasha P.

Customer Support Professional

Broadcast Media

Enterprise (> 1000 emp.)

8/2/2019

"The client and the brand have an ally and it is called egain."

4.5/5

What do you like best about eGain Conversation Hub?

I like this platform because it offers an effective communication channel for customers, the platform offers you all the tools so that you can attend to customer interactions in an optimal way, I like that it has an artificial intellegency system that serves you of support to answer frequently asked questions and keep the client online, I like it because you can integrate all the social networks of the brand in a same session and attend from Egain to the clients, you can answer chronologically since the program allows you to see a list of questions and also allows you to classify them. Review collected by and hosted on G2.com.

What do you dislike about eGain Conversation Hub?

So far we have used egain with total normality and it has been efficient, I have not found something that I do not like about the application. Review collected by and hosted on G2.com.

Recommendations to others considering eGain Conversation Hub:

The customer service now has new horizons are no longer effective phone calls, or attentions at the counter, people expect to see the active brands in the networks and that from this medium they solve their concerns, so I recommend applications such as egain that They are one step ahead of all customer needs and provide us with the necessary tools. Review collected by and hosted on G2.com.

What problems is eGain Conversation Hub solving and how is that benefiting you?

It allows us to integrate our customers with our brand, people can have a conversation with our agents just as if they were talking to an acquaintance in the networks, since the goal is to serve customers in the environment where they normally operate and get us Let all this be possible. Review collected by and hosted on G2.com.