![Angie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie S.")
AS

Angie S.

Content Manager

Small-Business (50 or fewer emp.)

1/23/2026

"Easy Setup and Fast, Helpful Support for New eDesk Users"

4.5/5

What do you like best about eDesk?

Edesk is fairly easy to use as a new customer. Any issues I needed assistance with, I can get quick support that actually helps! I received polite, correct and efficient assistance when linking our new site to the new edesk software. This has made our setup process a pleasant process. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

some features in the backend are a bit difficult to navigate intuitively. for example, to find the knowledge base on my desktop, I need to navigate to the 3 dots, which makes it feel like an afterthought rather than a main feature.

Finding the preview link to the live view of the library has also been a tricky feature. I may just not be looking in the correct spot. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

switching over from a previous software to better help our customers with online chat, customer service tickets and linking everything in one spot for our support team I was not the primary decision maker to make the switch, but have been assisting in the changeover Review collected by and hosted on G2.com.

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Response from eDesk Admin of eDesk

[Editedit](https://www.g2.com/survey_responses/edesk-review-12251088/official_response/edit)

Hi Angie,

Thank you for sharing your experience as a new eDesk user! We’re really glad to hear that setup has been smooth and that our support team has been quick, helpful, and pleasant to work with during the transition. Making onboarding easier is something we care a lot about.

We also appreciate your feedback on backend navigation and finding resources like the Knowledge Base and library preview. Insights like this are incredibly helpful as we work to improve usability. Thanks again for your review and for supporting the changeover to eDesk.

Best,

The eDesk Team

Current UserValidated ReviewerSource: Organic

See what 73 reviewers think of eDesk

4.6 out of 5 · Verified reviews from real users

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