# Ecolane Reviews **Vendor:** Ecolane **Category:** [Non-Emergency Medical Transportation (NEMT) Software](https://www.g2.com/categories/non-emergency-medical-transportation-nemt) **Average Rating:** 4.3/5.0 **Total Reviews:** 24 ## About Ecolane Ecolane empowers transit agencies with the technology they need to increase productivity, maximize efficiency and improve the rider experience with easy-to-deploy, scheduling and dispatch solutions. Our solutions allow dispatchers and drivers to focus on providing reliable, efficient service, while leaving the complex logistics of demand-responsive software and fixed route transit systems to modern, intelligent tools that make a real difference in an agency's operations. We believe in the future of free and sustainable mobility, centered on inclusive experiences that foster community relationships. If you’re ready to better service your community and maximize transit efficiency, we have a complete line of products and services to help. ## Ecolane Reviews ### 1. BUYER BEWARE!!! Difficult system, difficult customer service. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Ecolane?** ZERO. I have had zero good experiences over 6 years of force use. Ecolane has no good qualities at all! **What do you dislike about Ecolane?** Ecolane is marketed as a purpose-built NEMT dispatch solution, but many core features required for real-world NEMT operations are either missing, poorly designed, or require expensive customization. First, the platform appears to have been designed without meaningful input from people who have actually worked in NEMT operations. Accessibility transportation requires detailed vehicle and equipment tracking, yet the system historically only allowed a limited number of vehicle types. Even basic additions like stretcher capacity required persistent requests before they were implemented. Even now, the platform lacks appropriate vehicle classifications for the full spectrum of NEMT services. There is no clear option for Non-Emergency Ambulance or higher-acuity transportation levels, which are commonly used in the NEMT ecosystem for members who require stretcher transport, oxygen monitoring, or other medical support that falls between wheelchair transport and emergency EMS. The absence of these vehicle classifications makes it difficult to accurately dispatch trips and track services across the full range of medically necessary transportation levels. More concerning is the lack of functionality around accessibility specifications. The system does not allow users to easily capture essential details such as whether a vehicle uses a ramp or lift, ramp width, height clearance, or weight capacity. These are fundamental pieces of information for safely transporting mobility device users. Driver usability is another major issue. The mobile interface is difficult for drivers to use in real-world conditions. Simple tasks often require multiple steps, and the system is not intuitive for drivers who are trying to manage routes while safely operating a vehicle. Because of this, trips are frequently marked incorrectly due to system behavior, confusing prompts, or GPS inaccuracies rather than driver error. This creates additional administrative work for dispatchers and compliance teams who must manually review and correct trip data. Closed API's make it impossible to use when you have a company that works for more than one contract. Ecolane doesn't have anything except outdated software to hide. One time, I was told repeatedly by a customer service agent I was wrong about a report not pulling the drivers company in an export. A list of nearly a thousand drivers and not a single company name included. The agent fought with me, told me I was wrong, and said the export pulls the provider. It does now, but when I told her to pull it for me, she finally admitted that the company wasn't included. Little errors are constantly happen at this company. Those litter errors can lead to big regulatory issues. Performance is awful! We regularly, almost daily, get a notice saying there are too many users and the website cannot handle the capacity. **What problems is Ecolane solving and how is that benefiting you?** NONE. They want money for every resolution. They are understaffed and do not respond to tickets in a timely fashion. Timeliness is less than 6 months for an answer. Oftentimes, they will make an update to the software that we request, it costs tens of thousands of dollars, and the module or update made it lackluster and doesn't meet the needs for the request. ### 2. Efficient and intuitive platform for transport monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Anne S. | Data Research Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Ecolane?** The tracking and monitoring capabilities of the system are really beneficial. I like the ability to produce multiple reports in compliance with our contractual obligations has been greatly improved with Ecolane. I love that NTD reporting is so simple with the software and the time it takes to prepare reports is a mere fraction of what we used to spend to get reliable data. I like that the data that goes into the software can be retrieved and used to make business-related transportation decisions to better serve customers. A very important point is that Ecolane is continually working on the product to improve it and provide the best service. **What do you dislike about Ecolane?** Program group rides from the same geographic area and location appear to fail when the system detects that there are other qualified drivers in the area. Some of the processes take multiple steps/clicks where, if configured differently, they could be done on a single page. I don't really have any major issues that I can say we don't like about the software, I feel like it's a great tool that keeps evolving. **What problems is Ecolane solving and how is that benefiting you?** Mapping capabilities allow trips and drivers to be monitored and tracked. It allows producing various reports in compliance with contractual obligations and internal evaluations on the performance of drivers on time. Copies of client age verification forms can be saved in the software, eliminating the need to search through filing cabinets. This tool eliminates a lot of time and effort to manually produce the necessary data, plus it has significantly increased our productivity and we see a steady reduction in driver payroll hours. ### 3. Ecolane Helps the Maui, Hawaii Community with Comprehensive Transit Software Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Patty C. | Transportation Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Ecolane?** Ecolane's software allows us to work on the largest ADA Paratransit and Human Services contracts in our County with ease. Their team is exceptionally easy to work with when we need support and whenever we need in-person training, they are only an airplane ride away from stopping in to see us. **What do you dislike about Ecolane?** They recently did a major upgrade to the software and I did notice that there were a lot of changes. In the future, I hope that they will reach out via phone or email to set up a meeting to review the new features prior to the system rollout. The idea is to be proactive with the changes and not reactive. **Recommendations to others considering Ecolane:** If you're in need of a support team when operating your transit agency, Ecolane is a great company to work with. Their team is exceptional and they actually care about their clients. It's refreshing in the transportation industry to have a partner agency that wants you to be successful. **What problems is Ecolane solving and how is that benefiting you?** Our ability to verify and track drivers in real-time is an amazing feature. The variety of reporting that we are able to pull is also extremely helpful. ### 4. Ecolane - The software with Perks! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. | Senior Director of Mobility Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Ecolane?** The Ecolane team delivers! Ecolane has a top-notch, professional team dedicated to providing a product that is highly effective and easy to use. **What do you dislike about Ecolane?** I do not see or expect to see any downfalls with the Ecolane product. **Recommendations to others considering Ecolane:** I would recommend Ecolane to anyone looking for a system that will improve your KPI’s. **What problems is Ecolane solving and how is that benefiting you?** Improved Productivity, On Time Performance and a reporting module that’s make my job much easier. ### 5. Evolve your transit agency to the next level! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex R. | Transit Operations Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Ecolane?** Off the top visually, the interface is a leap over the previous Ecolane DRT interms of what you see upon logging in. The range of usable options that are availible at your fingertips gives the user much more control over how they manage the day to day operations within the chosen area of focus. You can access nearly all areas of Ecolane from the log in page. Drop down options along with quck links allow for smooth and seemless navigation throughout the system. **What do you dislike about Ecolane?** There is not much that I have found so far to dislike. I am still learning to navigate all the new features and have not found anything as of yet that I have not found to be an improvment over the DRT. **What problems is Ecolane solving and how is that benefiting you?** Efficiancies of how operators navigate through the system. more information is visible to dispatchers without opening mutiple pages to cycle through. Reservationists are able to schedule trips in a more efficiant manner due to a cleaner reservation page that allows a more logical information flow. maps are instantaniously visible without waiting for google Earth to open when checking locations information. ### 6. Amazing tool to monitor transportation. **Rating:** 4.5/5.0 stars **Reviewed by:** Frank Z. | Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Ecolane?** Ecolane delivers what it promises, I like that tihis software is easy to use and excellent to track my fleet at any time in real time, its export functios are undoubtedly excellent, it also has models and billing reports that are very important; Its fantastic. **What do you dislike about Ecolane?** It tends to be slow, rarely takes time to load, and tends to crash, and I also don't like that you can't change the destinations of a driver you're going to once your goal has been achieved. **Recommendations to others considering Ecolane:** A software that I would definitely recommend is a good one; You should try it now. **What problems is Ecolane solving and how is that benefiting you?** Everything has been excellent, it is easy to use, we have improved, and we have been more efficient with reports and billing. It also allows us to track shipments in real-time and streamlines each routing process; I hope it continues like this. ### 7. Excellent Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Ecolane?** Ecolane has been amazing and we love almost everything about it! There are a few things we wish were different but it is easy to use and the drivers love it! **What do you dislike about Ecolane?** More robust fare collection piece and having to open more than one window. **Recommendations to others considering Ecolane:** Get it! You will not be disappointed. **What problems is Ecolane solving and how is that benefiting you?** We had some issues getting the mobile app up and going, but it's been resolved and is working great! Ecolane has helped our agency optimize our transit routes, making us more efficient and effective providing services. ### 8. Ecolane give good results. **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan P. | Transit Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Ecolane?** I like Ecolane because it always gives good results when we track transports. It is incredible how it works; it offers a complete and easy-to-use service for any user, a beautiful and fluid interface; I love this system. **What do you dislike about Ecolane?** I think that some functions can improve only minor details, for example, receiving confirmation messages, so that one feels sure that the drive received it, on the other hand, I have not had any inconvenience that affects the use of this tool. **Recommendations to others considering Ecolane:** It is a tool that everyone should use to streamline transportation processes and thus obtain billing and location information in real-time, it is fantastic. **What problems is Ecolane solving and how is that benefiting you?** Excellent user experience, organize and view the drivers in real-time and allow reporting and billing, and it is easy to track and thus increase transparency and communication. ### 9. My experience with this Ecolane DRT tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander L. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Ecolane?** It is a very flexible tool with great features, and I can also use it anywhere, and it saves me a lot of time, it is perfect, and also its application has an excellent modern interface that facilitates its use in which I can manage trips and invoices. **What do you dislike about Ecolane?** I have no complaints, the support is excellent, and he knew how to solve all my problems and guided me from beginning to end. **Recommendations to others considering Ecolane:** I am not the type of person who usually recommends tools, but this would be an exception because Ecolane is worth it, simply because it is good and does the job. **What problems is Ecolane solving and how is that benefiting you?** Billing in real time, I manage transport reports, monitoring customer control, in a few words, I facilitate my work. ### 10. Ecolane DRT the hidden Gem **Rating:** 5.0/5.0 stars **Reviewed by:** Alex R. | Transit Operations Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Ecolane?** Using this software we easily tripled our daily trips without adding resources. Manage all facets of trip experience from client profile, scheduling, dispatch, driver manifest, all at your fingertips at all times. Client use of the Ecolane app for Apple and Android reduces call volume and put trip control in the riders hands. Credit card payment. Receive notification your vehicle has arrived for pickup and much more. Really there is to much to list.. This is why its a hidden gem fir transit. **What do you dislike about Ecolane?** Very little to dislike, the Ecolane is constantly listening to the user and making improvements to how the system can better work for each agency. **What problems is Ecolane solving and how is that benefiting you?** As a very long time user with over 12 years of experience with this system. We are still reaping benefits, all the capabilities have not been reached or found out yet in my opinion. You have to be willing to change your thinking, allow the software to work. For example, having a problem with long wait times for callers who want to schedule a ride. Solution, self-serv and app scheduling. Reduces calls clients can schedule at there leisure not be restricted to business hours. ## Ecolane Discussions - [What does Ecolane Evolution do?](https://www.g2.com/discussions/what-does-ecolane-evolution-do) - [What are the features of Ecolane Evolution?](https://www.g2.com/discussions/what-are-the-features-of-ecolane-evolution) - [How do you use the Ecolane app?](https://www.g2.com/discussions/how-do-you-use-the-ecolane-app) - [How much does Ecolane cost?](https://www.g2.com/discussions/how-much-does-ecolane-cost) - [View Ecolane pricing details and edition comparison](https://www.g2.com/products/ecolane-ecolane/reviews/ecolane-review-4516899?section=pricing&secure%5Bexpires_at%5D=2026-05-28+07%3A33%3A50+-0500&secure%5Bsession_id%5D=090c660c-b294-4725-b2d4-f735efc661f0&secure%5Btoken%5D=5b38b6529d5c454d1201d9e1923c74f27bdfba54d6d2aba2a3cddb01641c1232&format=llm_user) ## Ecolane Features **Trip Management - Non-Emergency Medical Transportation (NEMT)** - Dispatching - Route Optimization - Trip Customization - Scheduling - Real Time updates **Fleet and Driver Management - Non-Emergency Medical Transportation (NEMT)** - Real-Time Vehicle Tracking - Fleet Maintenance - Driver’s Performance **Financial Management - Non-Emergency Medical Transportation (NEMT)** - Billing and Invoicing **Reporting and Insights - Non-Emergency Medical Transportation (NEMT)** - Regulatory Compliance - Passenger Feedback - Reports and Analytics ## Top Ecolane Alternatives - [Trip Master](https://www.g2.com/products/trip-master/reviews) - 3.8/5.0 (6 reviews) - [Nextbillion.ai](https://www.g2.com/products/nextbillion_ai/reviews) - 4.7/5.0 (63 reviews) - [Bambi](https://www.g2.com/products/bambi/reviews) - 5.0/5.0 (27 reviews)