G2

Alex R.

Transit Operations Supervisor

Small-Business (50 or fewer emp.)

12/3/2020

"Ecolane DRT the hidden Gem"

5/5

What do you like best about Ecolane?

Using this software we easily tripled our daily trips without adding resources.

Manage all facets of trip experience from client profile, scheduling, dispatch, driver manifest, all at your fingertips at all times.

Client use of the Ecolane app for Apple and Android reduces call volume and put trip control in the riders hands. Credit card payment.

Receive notification your vehicle has arrived for pickup and much more.

Really there is to much to list..

This is why its a hidden gem fir transit. Review collected by and hosted on G2.com.

What do you dislike about Ecolane?

Very little to dislike, the Ecolane is constantly listening to the user and making improvements to how the system can better work for each agency. Review collected by and hosted on G2.com.

What problems is Ecolane solving and how is that benefiting you?

As a very long time user with over 12 years of experience with this system. We are still reaping benefits, all the capabilities have not been reached or found out yet in my opinion. You have to be willing to change your thinking, allow the software to work.

For example, having a problem with long wait times for callers who want to schedule a ride.

Solution, self-serv and app scheduling. Reduces calls clients can schedule at there leisure not be restricted to business hours. Review collected by and hosted on G2.com.