G2

Michael D.

Assistant Director of Customer Service

Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

5/11/2015

"Great Product, Stellar Service, Can't Find a Better Paratransit Solution"

5/5

What do you like best about Ecolane?

I love everything about the system, but the best part about the company is the people. Everyone knows the importance of the customer and also recognizes our need to provide the best service I can to my customers as well. I get prompt responses in times of need and am able to speak to a live person 24 hours a day. Review collected by and hosted on G2.com.

What do you dislike about Ecolane?

I honestly cannot think of anything I dislike about the product or the company. If I am forced to answer, how about a more vibrant color scheme on the DRT software. Review collected by and hosted on G2.com.

Recommendations to others considering Ecolane:

Listen to what the product is and know what it is that you want. Ecolane is an AWESOME product, but it is a tool, and if it isn't the right tool for your business, know it before you buy it. You wouldn't use a hammer to make intricate cuts that require a razor. Review collected by and hosted on G2.com.

What problems is Ecolane solving and how is that benefiting you?

We have reduced our dependence on our subcontractor usage without any addition of resources. This has saved us hundreds of thousands of dollars. We have also been able to provide a different model of service that is more efficient for us and our customers thanks to the implementation of Ecolane. Review collected by and hosted on G2.com.

Response from Jonathan Segal of Ecolane

edit

Thank you, Michael.

Although we're not fans of vaporware announcements, a "more vibrant color scheme" and significant usability and design improvements are on their way.