G2

Susan K.

Information Systems Director

Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

4/30/2015

"Ecolane DRT works very well for our organization."

4.5/5

What do you like best about Ecolane?

The best feature is the data availability. The real-time data assists in managing daily operating efficiencies resulting in increased customer satisfaction. The data and reporting capabilities are endless. We have been able to significantly reduce staff hours for purposes of reporting and data analysis since implementation of Ecolane DRT. Review collected by and hosted on G2.com.

What do you dislike about Ecolane?

Acknowledgement and resolution of non-critical support tickets is an area that could be improved. However, critical issues and support tickets are always addressed and resolved promptly. Review collected by and hosted on G2.com.

Recommendations to others considering Ecolane:

Be well prepared for an implementation such as this. The data must be clean (spotless) for a smooth transition to the Ecolane software (or any for that matter). Communicate well with consumers, employees, subcontractors, and business partners in advance of implementation. It is critical to have a dedicated Project Manager on staff to oversee the project from planning to completion. Review collected by and hosted on G2.com.

What problems is Ecolane solving and how is that benefiting you?

We had a number of procedural issues during the initial Ecolane implementation because of necessary changes in the way we operate and some resistance from consumers, subcontractors, and business partners, because "this is not the way we have always done it". We also initially had some issues with the integrity of our data transferred from our previous software. Due to the Ecolane reporting capabilities for billing and centralizing our Call Center through use of Ecolane software, we were able to reduce our staff by three full time positions. We have noted improvements in on-time performance and trips per hour. Review collected by and hosted on G2.com.

Response from Jonathan Segal of Ecolane

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Thank you for the review, Sue.

I have shared your comments re: support responsiveness with the team here and asked that they reach out to you.

As always, your feedback is invaluable.