I've been using it daily for a couple of months and what I like best is how easy it is to use it. The way you build forms is just a drag and drop situation. Then you get a code you can just put on your website and bam, the form is there. It's no hassle. The implementation and integration with my WordPress site was without problems. I get my form submissions. The Easy Website Form will notify me when a form submission is made, and I have a full record of the communication. It's affordable. I haven't needed to use customer support yet, but I'm sure it is fine. I haven't had any issues with security or getting hacked. Review collected by and hosted on G2.com.
I honestly haven't experienced any downsides insofar. It's been great to use. Review collected by and hosted on G2.com.