I use EaseOS across all our sites for incoming and outgoing calls, our sales process, and customer interactions by phone, web, and social media. It’s easy to use, the training was really good, and it’s easy to get information and train people on the system. I like that updates come out regularly and keep enhancing the system and operational tools. They give us better reporting and save time for our store managers and customer service team. EaseOS consolidates our reporting, routes our calls, and makes lead follow-up easier and quicker, and it has enhanced our conversion rate. Calling is easier, monitoring is faster, there are more updates and features, and it has almost no downtime. I also appreciate the modern, updated technology and continuing enhancements. The initial setup was a 5 out of 5 for ease. Review collected by and hosted on G2.com.

I wish individual store reporting were a little better, and that listening to and reviewing calls were easier. Review collected by and hosted on G2.com.