The service has proven stable and reliable, with annual costs that remain reasonable. The UI/UX is well-designed, offering useful insights that help us quickly diagnose issues when they arise. Review collected by and hosted on G2.com.

We have 24/7 Support (Gold SLA). While it covers the essentials, we feel there is room for improvement to better match the premium support experience we receive from other partners in our OTT ecosystem. That said, Castlabs support has been flexible in how requests are scoped, even though some investigations may still require an integration support package. Review collected by and hosted on G2.com.