--- title: Drag Reviews meta_title: 'Drag Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 261 reviews by the users' company size, role or industry to find out how Drag works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 261 scale: '5' date_modified: '2026-06-30' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Drag Reviews **Vendor:** DragApp.com **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 261 ## About Drag Drag is the AI-powered inbox platform built for teams. Used by 200,000+ users since 2017. Drag turns Gmail into a shared workspace where teams collaborate on email, support tickets, sales pipelines, and operational workflows - without leaving the inbox. The platform includes shared inboxes, AI agents that resolve tickets end-to-end, AI Intelligence grounded in your team's knowledge, live chat, kanban boards, automations, internal notes, and assignments. Teams use Drag for: • Customer support: Shared inboxes for support@, info@, and help@ addresses. Assign emails, leave internal notes, track SLAs, automate triage. • Sales pipelines: Convert inbound emails into deal pipelines. Track conversations, assign reps, monitor close rates. • Operations: Manage finance@, hr@, ops@ and other shared addresses. Route requests, automate handoffs, keep a single source of truth. • AI-first workflows: Drag Agents resolve tickets autonomously using your help center, past tickets, and team knowledge. Connect agents via MCP to Claude, ChatGPT, Cursor and other tools. Drag is available as a webapp, Chrome extension, desktop app, MCP server, and API. Backed by Techstars (Class of 2019) and other investors. Featured by Google on the Chrome Store. Shared inboxes — Multiple team members manage email together inside Gmail AI Agents — Resolve tickets end-to-end using your knowledge base and history AI Intelligence — Grounded responses from your team's docs, tickets, and chat Live chat — Customer chat that lands in the same inbox as email Kanban boards — Visual pipelines for tickets, deals, and tasks Automations — Trigger-based workflows for routing, replies, and escalations Internal notes — Private team discussions inside each email thread Assignments — Owner tracking and accountability per email/thread Email templates — Shared, AI-enhanced response libraries Reporting — Team performance, response times, and volume metrics MCP server — Connect Drag to Claude, ChatGPT, and other AI tools REST API — Build custom integrations and automations Chrome extension — Native Gmail integration, zero context switching Webapp & desktop — Use Drag outside Gmail when needed Google integration — SSO, Calendar, Workspace native ## Drag Pros & Cons **What users like:** - Users value the **real-time collaboration** features of Drag, enhancing team productivity and communication efficiency. (6 reviews) - Users value the **organization capabilities** of Drag, enhancing workflow and streamlining team collaboration effectively. (6 reviews) - Users value the **real-time team collaboration** features of Drag, enhancing productivity and streamlining communication effectively. (6 reviews) - Users love the **ease of use** of Drag, finding it intuitive and effective for organizing workflows and collaboration. (5 reviews) - Users love the **seamless email management** of Drag, enhancing organization and collaboration while saving time. (5 reviews) - Users find Drag to be remarkably **efficient** , significantly enhancing team productivity and simplifying email management. (4 reviews) - Features (4 reviews) - Communication (3 reviews) - Efficiency Improvement (3 reviews) - Users love the **intuitive interface** of Drag, which makes email management seamless and efficient. (3 reviews) **What users dislike:** - Users desire **more customization options** for Drag, feeling limited in personalizing their experience. (3 reviews) - Users find the **difficult setup** challenging, particularly in mastering advanced features and navigating the interface. (2 reviews) - Users feel Drag lacks **customization options** , limiting their ability to tailor the experience to their needs. (2 reviews) - Users find the **learning curve steep** , particularly for those new to Kanban boards and advanced features. (2 reviews) - Users find the **steep learning curve** challenging, especially with Kanban style and setting up advanced functions. (2 reviews) - Users face **technical issues** with Drag, experiencing frequent glitches, slow performance, and the need to refresh often. (2 reviews) - Users often face **app freezing** issues and performance dips, leading to frustration and inefficiencies in their workflow. (1 reviews) - App Issues (1 reviews) - App Limitations (1 reviews) - Users report experiencing **glitch issues** , with non-responsive support and broken automations significantly hindering their experience. (1 reviews) ## Drag Reviews ### 1. Drag Keeps Our Workflow Organized with Easy, No-Frills Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Marwin W. | Guest Services Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Drag?** Drag makes it easy to connect and collaborate with colleagues, keeping our workflow organized and helping us provide efficient customer responses. It also makes it simple to find and do exactly what I need, without all the extra fluff. **What do you dislike about Drag?** Getting started was a bit tricky, and I really wish there were a mobile app version—especially for iPhone. **What problems is Drag solving and how is that benefiting you?** Sometimes, important emails are missed, and guest experience is impacted by them not receiving a timely response that is up to our standard. ### 2. Drag Boosts Team Productivity Despite Initial Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Julio F. | Guest & Member Services Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Drag?** Drag is a fantastic tool that has completely transformed our team's workflow. It has made managing our shared inbox incredibly efficient and organized, especially when multiple team members are involved in the same conversation. The ability to use templates for consistent responses has been a huge time saver and ensures that our communication is always on brand. The feature that allows us to manage tasks and emails in a single workspace is a game changer, eliminating the need to switch between multiple applications and helping us to coordinate our efforts more effectively. Drag has significantly improved our team's productivity and collaboration. **What do you dislike about Drag?** Medium learning curve: For new users, especially those unfamiliar with Kanban-style boards, the interface can be overwhelming at first. Setting up advanced functions like automations can be challenging for the average user. **What problems is Drag solving and how is that benefiting you?** Unstructured workflow: In a standard inbox, there's no clear visual system for organizing emails by their status, making it difficult to prioritize or track progress on a project. Improved organization: Drag's Kanban-style boards allow you to sort emails into customizable columns like "To-Do," "In Progress," and "Done." This gives you a visual overview of your workload, helping you prioritize and track tasks more effectively. ### 3. User-Friendly Platform That Streamlines Team Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Aimee C. | Bookings Co-Ordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Drag?** The platform is easy to navigate and user-friendly. It enables the entire team to view incoming emails, and everything is well organized. This has helped save a significant amount of time. **What do you dislike about Drag?** I think it would benefit from having more options for customization. **What problems is Drag solving and how is that benefiting you?** The platform provides a shared inbox for the team, which makes it easy for everyone to access the same messages. This feature also helps keep everything tidy and well organized. ### 4. Efficient working on stressful days **Rating:** 5.0/5.0 stars **Reviewed by:** Eva Z. | Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Drag?** Drag is integrated into my daily work routine, and I particularly like that I can assign and move emails to my colleagues. This way, we can work on projects together, and they have access to my mailbox if I am out of the office. This makes collaboration much easier and saves time. The columns provide structure so that you don't lose track, and they help to work more productively. The ability to integrate tasks directly into emails helps our team to track tasks better and ensure that nothing is overlooked. Additionally, the search function is extremely powerful, allowing you to quickly find relevant information even with many emails. Another advantage of Drag is its user-friendliness, which allowed me to quickly find my way around without needing a long training period. **What do you dislike about Drag?** When I move emails between categories or the mailbox is very full, there are unfortunately occasional slight delays. However, this does not restrict me. A little more speed would be desirable. Additionally, using Drag requires an internet connection, which can be problematic when working in places without a stable internet connection. Initially, I also didn't know how to contact customer support. **What problems is Drag solving and how is that benefiting you?** Drag cleaned up my inbox by allowing me to categorize my emails (To-Do, Waiting/Follow-up, etc.). This got rid of all the clutter in my mailbox. Now I can assign tasks directly to the responsible people and focus on the emails that need to be dealt with immediately. My response time and productivity have been improved by Drag. Before using Drag, my team did not have mobile and flexible access to my mailbox. With Drag, they can view my inbox and also respond to my emails on my behalf, so nothing gets missed when I'm out of the office. Overall, I can say that Drag is indispensable in my workday. ### 5. Best shared inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth M. | Booking Co-ordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Drag?** Easy to use and navigate. Makes everything accessible to all members of the team in real time and keeps things organised. The tag function is great for highlighting important emails. Customer support is very responsive with any queries. **What do you dislike about Drag?** The option of a few more customisations would be good. **What problems is Drag solving and how is that benefiting you?** All members of the team can access emails and can be assigned to different parts of the team. ### 6. Email organization redefined! **Rating:** 5.0/5.0 stars **Reviewed by:** Noah G. | Koordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Drag?** The Drag app has significantly simplified my daily email routine. I particularly like how I can visually divide my emails into different categories. The intuitive drag-and-drop function makes sorting emails into "To-Do," "In Progress," and "Done" a breeze. **What do you dislike about Drag?** Occasionally, the app becomes somewhat slow, especially when I move a large number of emails. This is not too bothersome, but an improvement in this area would be helpful. **What problems is Drag solving and how is that benefiting you?** Drag creates order and ensures that I don't overlook important messages. My inbox used to be chaotic, but now I have a clear structure and can process emails faster. ### 7. Best visual shared inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Alina V. | digital marketing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Drag?** Drag makes email management seamless with its intuitive Kanban-style boards. The drag-and-drop functionality is super easy to use, keeping my inbox organized and boosting team collaboration effortlessly. **What do you dislike about Drag?** Maybe a few more customization options would be nice. **What problems is Drag solving and how is that benefiting you?** Drag’s shared inbox keeps everything in one place, so my team isn’t constantly forwarding emails or missing important stuff. ### 8. Great for inbox sharing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Drag?** We decided to use drag to manage a shared inbox that is set up as an alias in Google. This allows our team to see all the incoming messages and assign them to the proper person so we are not missing or duplicating responses. It has also been helpful for inbox management so we can separate things that are still to do. Customer support is responsive and helpful, more than I expected! **What do you dislike about Drag?** Drag is occasionally glitchy and has to be toggled or refreshed. **What problems is Drag solving and how is that benefiting you?** Managing a shared email inbox. ### 9. Complete game changer and time saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Drag?** Drag helps us do so many things. The perfect inbox sorter and organiser, has saved so much time and helps you feel completely in control of your mail! Absolutely awesome! **What do you dislike about Drag?** Everything I have used so far has been useful and not yet come accross anything I dislike **What problems is Drag solving and how is that benefiting you?** Understanding where multiple emails are up to at a single glance and the view gives you control on multiple inboxs ### 10. Effective email organization with Drag! **Rating:** 5.0/5.0 stars **Reviewed by:** Maximilian K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Drag?** The integration of Drag into Gmail has fundamentally improved my email management. Particularly noteworthy is the simple and user-oriented interface, which allows for clear organization of my emails in different stages. With the drag & drop function, I effortlessly sort my emails into categories like "To-Do," "In Progress," and "Done." **What do you dislike about Drag?** Overall, I am satisfied with Drag, but I have sometimes experienced slight performance limitations when processing large amounts of emails. There were occasional delays when moving emails or loading the app, which could also be due to my device and does not weigh heavily. **What problems is Drag solving and how is that benefiting you?** The main purpose of my use is to increase efficiency in the email workflow. Drag allows me to prioritize my emails, helps with task organization, and ensures an overview of my workflows. It supports me in processing emails faster and being more efficient. ## Drag Discussions - [Best use for construction industry, project related, task related](https://www.g2.com/discussions/47398-best-use-for-construction-industry-project-related-task-related) - 1 comment, 1 upvote - [signiture](https://www.g2.com/discussions/34722-signiture) - 1 comment, 1 upvote - [Does anyone know of a way to integrate Drag with a time tracking or recording tool](https://www.g2.com/discussions/32517-does-anyone-know-of-a-way-to-integrate-drag-with-a-time-tracking-or-recording-tool) - 1 comment, 1 upvote - [View Drag pricing details and edition comparison](https://www.g2.com/products/drag/reviews/drag-review-4614742?section=pricing&secure%5Bexpires_at%5D=2026-06-30+11%3A06%3A38+-0500&secure%5Bsession_id%5D=d7099100-bb48-4788-96ad-1fddaf6c2d4c&secure%5Btoken%5D=62dd1770ab3e8d7a4091a940d933b5ac9f86b5733b4ea6b6faa98313e23d877d&format=llm_user) ## Drag Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Setup** - Activities - Flows - Dependencies - Notifications **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Google Workspace for Sales** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Management** - Updates - Audit Trail - Integration **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Integrations** - Gmail Integration - Apple Calendar Integration **Generative AI** - AI Text Generation - AI Text Summarization **Software Options** - Mobile Application **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Drag Alternatives - [Gmelius](https://www.g2.com/products/gmelius/reviews) - 4.4/5.0 (756 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,435 reviews)