I like that Dock is customizable. One template might work well for one client but not for another, and Dock lets me create a new template that fits each client’s specific needs. Since many clients don’t have experience with onboarding platforms, I can keep things very simple and easy for them to work through in Dock. I also like that I get notifications for all tasks and sub-tasks client enters so I can get in Dock quickly and start working on it. My most favourite thing is that my clients are not required to setup an account for Dock which can be one of the biggest blockers for some of my clients if they are not very tech-savy. Review collected by and hosted on G2.com.

Sometimes I run into issues with the progress bars in timelines. To save time and make sure I’m reporting my onboarding timeline status correctly, I end up switching the progress bar to Manual. Review collected by and hosted on G2.com.