![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services")
AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/1/2023

"Using Docebo for internal and customer training"

5/5

What do you like best about Docebo?

Docebo gives us an engaging platform for our internal staff and external users that we can tailor and control. We can create customised learning plans for different sets of users and it is great that new users can be automatically enrolled on their prescribed learning based on their role or organisation. There is a good community to find best practice tips and support. The customer support is very responsive - you may not get the solution or answer, but our CSM is very good at communicating and setting expectations. Review collected by and hosted on G2.com.

What do you dislike about Docebo?

There are some features that require convoluted steps to use - for example assigning groups or enrollment options or the certification functionality where you may have to jump around 2/3/4 different menus/screens. It would be great if there was a wizard that takes you through the task (or make it intuitive for admins). I end up opening different tabs to make sure I don't lose my place.

The notifications (emails) that go out to users could be more flexible too. I find it limiting that you can't customise the fields. I have seen some very good ideas logged on the community platform, but some of them have been sitting there for a long time. Review collected by and hosted on G2.com.

What problems is Docebo solving and how is that benefiting you?

Providing a single central platform for company product training. We can create slide based training content, videos and webinars and host them on Docebo.

We can deliver a standarised set of courses to all our user base, and set tailored learning plans for different users or customers.

The reporting service allows us to track and maintain compliance - e.g. for mandatory internal training we can see who has attempted the course, how many times and if they have completed it successfully (or not). Review collected by and hosted on G2.com.

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Rating Updated (12/7/2023)
Current UserValidated ReviewerIncentivizedSource: Seller invite

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4.3 out of 5 · Verified reviews from real users

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