G2

Rohan T.

Backend Engineer

Small-Business (50 or fewer emp.)

8/31/2026

"Seamless SMS, WhatsApp & RCS Surveys with Real-Time Results"

4/5

What do you like best about DIY Surveys?

What I like most about DIY Surveys is its seamless multi-channel distribution. Unlike traditional survey tools that rely heavily on email, DIY Surveys makes it very easy to send questionnaires directly to users through SMS, WhatsApp, and RCS. This mobile-first approach helps us reach customers where they already are, and it has noticeably improved our engagement and completion rates. On top of that, the platform delivers real-time results in a clean, easy-to-read dashboard, so it’s simple to track responses as they come in. Review collected by and hosted on G2.com.

What do you dislike about DIY Surveys?

DIY Surveys really shines when it comes to simplicity and ease of use, but it’s missing some of the more advanced branching and skip-logic options you’d need to build truly complex, highly personalized questionnaires. The reporting dashboard is also solid for quick, high-level overviews, yet it can feel limiting if you’re trying to dig into the data with more granular analysis or deeper cross-tabulations. Review collected by and hosted on G2.com.

What problems is DIY Surveys solving and how is that benefiting you?

DIY Surveys addresses the challenge of depending on slow, expensive external research agencies, and it also helps overcome the low response rates we often see with traditional email questionnaires. It lets our team create professional surveys in-house and share them directly through SMS and WhatsApp, so we can collect actionable customer feedback much faster and at a fraction of the cost. Review collected by and hosted on G2.com.