![Christopher R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher R.")
CR

Christopher R.

Information Technology

Mid-Market (51-1000 emp.)

5/19/2026

"Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"

5/5

What do you like best about Dialpad Support?

It’s easy to use and fairly priced. It’s also simple to get up and running, add users, and organize everyone into departments. It works well 99% of the time, and the integrations with Halo PSA and Slack are solid. The AI overview for calls isn’t half bad either—it usually captures the gist. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Beyond having to answer the phone all day, nothing lol. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

We need to be able to take customer calls and make sure those calls reach the right people through our department lines. We also need to receive texts and 2FA codes, and ensure we don’t miss any texts or voicemails. Being able to share group contacts is important too. This meets all of those needs. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

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4.4 out of 5 · Verified reviews from real users

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