![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Enterprise (\> 1000 emp.) 5/29/2020 More Options - - [Respond as Dialpad Support](https://www.g2.com/survey_responses/dialpad-support-review-4244818/official_response/new) "Dialpad Changed our Business for the better!" 5/5 What do you like best about Dialpad Support? By providing a secure, holistic, user friendly, VOIP platform - we were able to transfer from hardwire desk phones to soft phones easily and gain user adoption extremely quickly. It has great analytics, ability to record calls, ability to live coach and listen, AND the AI functionality to see call transcripts in real time is super cool. You can set calling cards to remind your sales staff of certain points to touch simply by a Keyword being said in their conversation. Anytime we've needed Dialpad support they've been quick to respond, friendly, and execute our requests in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Can't think of anything. The online resource centre walks through videos of how to do everything, and can be used by anyone to answer any questions. Overall Great Platform! The only thing I wish they added was Mass-Texting from Short-codes - we use a separate provider for this feature but once that is all rolled into Dialpad, it will be a one-stop-shop for all of our customer communication needs. Review collected by and hosted on G2.com. Recommendations to others considering Dialpad Support: Try it out! it's a fantastic platform and support is timely, and great to work with. They even came onsite to our organization to work out a few call flow issues we experienced early in the process. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Without Dialpad, we would have been stuck in hot water during quarantine. By allowing users to use their phone anywhere anytime, we have greater flexibility within our workforce and the data and analytics to drive our business forward, rain or shine. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite See what 680 reviewers think of Dialpad Support 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/dialpad-support/reviews)