What I like most is that we’re not stuck with one AI receptionist trying to handle every call the same way.

We’re a plumbing and HVAC company, so the person calling about a leaking pipe at 8pm needs something very different from someone looking for a quote on a new AC system.

We used Dialbird’s call flow builder to set up different paths for those calls. Our plumbing agent knows what questions to ask about a plumbing issue, while our HVAC agent is set up around heating and cooling calls. For new installation enquiries, we can have another agent collect the details we need before our team follows up.

We can give each agent its own instructions, tell it what it should and shouldn’t answer, and decide when it needs to send the call to a real person.

Once we understood how the flow builder worked, it was actually pretty fun setting everything up around how our business already works. Review collected by and hosted on G2.com.

The first time I built a more complicated call flow, it took me a little while to understand how everything connected.

I’d like to see more ready-made examples for businesses like ours that we could start with and then change instead of building everything from scratch. Review collected by and hosted on G2.com.