G2

Kaela R.

Marketing Associate

Hospital & Health Care

Small-Business (50 or fewer emp.)

9/21/2026

"The Support is what really Surprised us"

5/5

What do you like best about Dexatel?

We use Dexatel for appointment reminders and other patient notifications. The messages are connected with our scheduling system, so reminders go out automatically and our staff don’t have to contact every patient manually. But honestly the biggest difference for us has been the support. We worked with three other messaging providers before Dexatel and support became a problem with every one of them. With Dexatel, we can reach a real person who tries to understand the issue and help us solve it. We didn’t expect the difference to be noticeable. Review collected by and hosted on G2.com.

What do you dislike about Dexatel?

The initial integration still needs someone with technical knowledge. The support team helps, but a team without any development resources may find the setup difficult. Review collected by and hosted on G2.com.

What problems is Dexatel solving and how is that benefiting you?

Missed reminders create extra work for our administrative staff and can also lead to missed appointments. Dexatel lets us connect patient communication with the scheduling process we already use. Reminders are sent automatically, our staff have less repetitive work and we know there is someone available to help if an issue comes up. Review collected by and hosted on G2.com.