G2

Amir P.

CTO

Small-Business (50 or fewer emp.)

7/12/2026

"Smooth UI Walkthroughs and In-App Chatbot That Reduce Onboarding and Support Load"

5/5

What do you like best about Deway?

Deway has become a core part of how we support our users. We use it for two main things: a full UI walkthrough that helps new users understand the product without needing a live onboarding call, and a customer-facing chatbot that handles support questions directly in the app. Both integrate smoothly into our existing frontend, and the setup (a simple init and identify call) was straightforward for our engineering team. It's reduced the friction of getting new users up to speed and given our support team more leverage by deflecting routine questions before they turn into tickets. Review collected by and hosted on G2.com.

What do you dislike about Deway?

Honestly, we haven't run into any significant issues with Deway. If anything, some of the more advanced customization options took a little exploring to fully understand, but the Deway team has been responsive to feature requests and continues to build out functionality based on customer feedback. Review collected by and hosted on G2.com.

What problems is Deway solving and how is that benefiting you?

Deway solves two related problems for us: onboarding new users at scale, and handling routine support inquiries without adding headcount. Before Deway, new users often needed manual walkthroughs or hands-on help to get oriented in the product. The AI-driven UI walkthrough now handles that automatically, so users can self-serve their way to understanding the product. On the support side, the customer-facing chatbot fields common questions directly in-app, which frees up our team to focus on more complex, high-value customer issues instead of repetitive tickets. Net result: faster time-to-value for new users and a more scalable support operation. Review collected by and hosted on G2.com.