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Phil H.

Vice President of Technology

Small-Business (50 or fewer emp.)

2/22/2019

"Almost like making your own custom IOS and Android Data collection App"

4.5/5

What do you like best about Device Magic?

The UI for creating the custom forms is top notch. You never feel you NEED programming skills, yet if you want to get more advanced there are options for that too. The field app is rock solid. In rare cases when you need tech support they are very responsive. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

We're missing the ability to upload multiple photos in a single step, but are told it's on the road map. We work around this by uploading photos in bulk using the Google Drive app. However, if you only need a few photos uploaded it works well, and the compression of the photos is a perfect balance of size versus resolution. The UI for dispatching jobs is functional but looks awful and is difficult to use, starkly contrasted to the UI for form building. I'm told improving this is also on the roadmap and I trust them to follow through. Review collected by and hosted on G2.com.

Recommendations to others considering Device Magic:

Give it a try. If you don't see a feature, don't be afraid to ask for it from the developers. Review collected by and hosted on G2.com.

What problems is Device Magic solving and how is that benefiting you?

We need to collect data and photos in the field for every job and this works great for that. We also wanted to create our own custom field data collection app and this saved us lots of development money to accomplish that goal. Our field people refer to device magic as "the app." Review collected by and hosted on G2.com.

Response from Miranda Cheatham of Device Magic

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Phil,

We appreciate you taking a moment to share your thorough and thoughtful review of the Device Magic platform. When we set out to build the product we envisioned the exact experience you've stated from a user interface perspective so this is wonderful news, especially for our developers! Thank you, also, for your specific, invaluable feedback about the Mobile Forms app. Our developers follow the lead of your needs and allow these to pave the roadmap for future features.

We're thrilled to hear you've been able to customize the app to fit your exact needs. Thanks again for allowing us to be "the app" for your team!

Miranda Cheatham, Associate Marketing Program Manger

Device Magic Reviews & Product Details

Device Magic is a data collection and work process software that modernizes your manual paper forms and processes . Deliver accurate data from the field to the office in real-time. Build your forms using our simple drag-and-drop online form builder. Collect data without an Internet connection using your own mobile devices. Deliver data in whatever format you choose - email, text, custom PDF, and more. Build a data collection solution and automate your business data workflows. Integrate with the business tools you're already using, like Box, Slack, Evernote, SQL, Zapier, and more.

Seller

Device Magic

Discussions

Device Magic Community

Languages Supported

English

Product Description

Device Magic is a mobile forms software that makes it easy to replace paperwork with mobile forms.

Overview by

Ema Gantcheva

Pricing

Pricing provided by Device Magic.

Free

Enterprise

Contact for Pricing

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Device Magic Media

Device Magic Demo - Device Magic's Easy-to-use Forms App

Complete multiple choice, free text input, photo, location, signature, conditional questions, and more

Device Magic simple drag-and-drop form builder and web dashboard

Device Magic Demo - User-Friendly App Interface

Device Magic's app makes completing digital forms simple

Device Magic Demo - Collect Photos, Sketches, and Signatures with your Mobile Forms

Take photos, sketch on them, even captures signatures from within the mobile forms app

Device Magic Demo - Mobile Forms Functional Offline

Complete forms from remote areas with no cell signal or wi-fi

Device Magic Demo - Dispatch Forms from the Office to the Field

Send new forms or partially completed forms to your team's mobile devices in the field

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Natalie H.

Facilitator

Enterprise (> 1000 emp.)

4/19/2022

"I use Device Magic almost every day to help my coworkers"

5/5

What do you like best about Device Magic?

It's very easy to use. The layout is basic. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

Nothing, it's very intuitive. I have no issues. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

11/10/2021

"dodgy and legally questionable practices"

0/5

What do you like best about Device Magic?

The app does that it says it is supposed to do. It is a good way to fill out forms on the field, without internet and anywhere you may be. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

Devicemagic gives no refunds no matter what. We were mislead by their poorly designed website and were automatically billed onto our credit card for over 3000$ worth of licenses. We told devicemagic the issue and they were unwilling to give a refund and were told that according to the terms and conditions, they have all the rights to bill us without consent. Very dishonest company, couldn't recommend Review collected by and hosted on G2.com.

Verified User in Paper & Forest Products

Mid-Market (51-1000 emp.)

3/23/2021

"Great data collection tool"

5/5

What do you like best about Device Magic?

The app just works! The backoffice (web browser-based) part, used to set up forms, works great, and the forms always do what I expected. The back end, though, is amazing. I haven't found an integration that I couldn't make happen; I use a lot of google drive and XML to move data from Device Magic to my legacy systems; DeviceMagic supports just about every sort of connection I can think of beyond that. We bought into DeviceMagic because our web-based data collection app isn't very mobile friendly; Device Magic is *totally* mobile friendly and highly reliable. Integrating the data from the two systems is much easier with the DeviceMagic data than the other system. I'm hoping we can replace the other thing with DeviceMagic soon. I LOVE that the app will collect data whether it has a data connection or not, and if not, automatically submit the data as soon as it does have a connection. We develop content in both English and Spanish for our contractors, and DeviceMagic handles this quite well. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

I'd really like to be able to fill in forms (collect data) from an office PC , perhaps via a web browser (I hear that is coming, though). At this point, the app and the backend only seem to know how to deal with pictures for attachments; allowing something like a PDF to be attached could be very useful, especially if we can get to where we can fill out a form on a PC or a browser.

Not really a dislike, but I'd kind of like to be able to develop forms in more non-english languages. Review collected by and hosted on G2.com.

What problems is Device Magic solving and how is that benefiting you?

We are a forestry company, and we wanted to enable our foresters to submit safety data from the woods, where there is never a PC, and rarely a cellular data signal. THey were having to remember to submit their data when they got back to the office; DeviceMagic allows the data to be collected in the woods where the incidents happen (including photos) and it takes care of getting the data back to the office servers automatically. The foresters are submitting 4-5 times as many reports now, and with better data than before, because it is so easy and convenient to do it "right now" when something happens. They also love the ability to use their phone's voice to text features instead of typing something out. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Small-Business (50 or fewer emp.)

2/8/2021

"Quick Easy Friendly"

5/5

What do you like best about Device Magic?

Bringing mobile apps online is quick and intuitive. The support staff are teriffic and friendly. You can be online and gathering data near immediately. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

Overall the product does a great job of gathering field data without much of any issue. The back side of analyics isnt as robust as it could be and can be improved but the developers and support group are working on that and making good strides to improve those functions and others. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

2/11/2021

"Terrible Customer Service"

0/5

What do you like best about Device Magic?

Good UI, easy to make changes, works offline. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

After cancelling my account and forgetting to switch from annual to a monthly subscription, device magic decided to bill the full annual amount (fair enough as i forgot). I explained the situation that i wasn't using the product but they didn't care and insisted I pay the annual amount regardless (robotically referring to their terms and conditions).

They they then sent to a debt collection agency. The product might be decent but they don't care at all about their customers or companies that work with their software.

For any prospective customers, I believe Zoho Forms does all that device magic does at a fraction of the price so just go with them. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

11/12/2020

"Overall a great experience"

4/5

What do you like best about Device Magic?

I love the one on one attention our company gets and the direct contact we have with DM! I love that when I have a question I can chat with someone right away or I can email my company success rep and they get back to me right away. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

I feel that the analytics portion of the portal could be improved significantly. There is also an option for automatic reports to be sent on a weekly or daily bases dependent on the information that is requested. Review collected by and hosted on G2.com.

Recommendations to others considering Device Magic:

Don't wait! It has been very beneficial to our company and we are using it in ways we didn't think were possible! Review collected by and hosted on G2.com.

What problems is Device Magic solving and how is that benefiting you?

We are eliminating tons of paper! We are also able to see more information quicker! We primarily use DM for safety observations and audits and we are seeing a huge up-tick in submissions simply because our employees do not have to keep track of the paper and remember to turn it in. Our management is also seeing these observations and audits quicker so they can address concerns right away and not several days after the fact. Review collected by and hosted on G2.com.

Russell S.

Owner

Small-Business (50 or fewer emp.)

2/25/2019

"About to ditch for another solution."

2.5/5

What do you like best about Device Magic?

The product does what it advertises it should do. Drag and drop to setup forms makes it easy to use. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

The pricing of this product has become unpredictable. Prices keep rising and when my last payment was taken, it had jumped from $40.80 a month to $81 with no new users. Calls for an explanation took about 3 weeks and I was told of emails advising me of price upgrades. This was true but I was also told I was on a "special" price plan because I had been a customer for so long. To then double the price, was crazy. For the amount we used this product (maybe 80 forms a month), there is no way I can justify $1000 a year in costs. Review collected by and hosted on G2.com.

Verified User in Renewables & Environment

Mid-Market (51-1000 emp.)

12/18/2018

"Great form factor and simple UI"

4.5/5

What do you like best about Device Magic?

Building mobile forms is pretty simple and straightforward. The form UI for mobile users is clean and simple, very easy for inexperienced users to navigate. I like that you can force an answer so that users cannot skip over key questions. We use multiple subcontractors and it is easy to dispatch forms out to all of the subcontractors in one quick process. We can customize our forms on the fly without disrupting the workflow of the guys in the field. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

The subscription model of charging per device vs per user can get to be expensive and is an additional management requirement. If you don't carefully manage this, it gets expensive quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Device Magic:

Device Magic gives you the ability to create new forms fast and get them dispatched to your end users. You can customize the form output into your own report templates and distribute the information quickly. Easy to use and easy to deploy! Review collected by and hosted on G2.com.

What problems is Device Magic solving and how is that benefiting you?

We use subcontractors across the US to do site inspections and perform hardware installations. We don't have a large field staff so the only way we can get the surveys done quickly and verify the installations are complete is by have a mobile app based form that is completed by the contractor's field tech. Techs submit the forms while they are still onsite which gives us realtime view of the work that was completed. Huge time and expense reduction for us! Review collected by and hosted on G2.com.

Jhonny Jesus G.

Administrativo

Small-Business (50 or fewer emp.)

11/11/2019

"Excellent Ideal Program To Record All Our Projects"

4/5

What do you like best about Device Magic?

It is very easy to use even for people without experience with this technology, it is very practical and has several functions that are very useful for the company, it facilitates the creation of forms and adapting the existing forms for new uses that are sent both to our customers or partners of our company, this saves us a lot of time in our daily activities and has a nice design and I sincerely believe that anyone can use this efficient program. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

It has not happened to me very often but sometimes the program freezes and closes the windows and I lose and lose forms that I had created and I have to repeat the process again it does not happen very often but when it happens it is stressful Review collected by and hosted on G2.com.

Recommendations to others considering Device Magic:

I highly recommend this excellent program that is very useful because we now have a lot of time and money to our business with impeccable customer service and at a low cost it offers its services Review collected by and hosted on G2.com.

What problems is Device Magic solving and how is that benefiting you?

The forms that we have created are of great importance since we save a lot of time and money, we have better organized with better performance that facilitates many things in our company that is responsible for providing advisory services for strategic projects and management software Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

11/15/2019

"Mobile forms that simplify all the work of data management"

5/5

What do you like best about Device Magic?

We always use Device Magic when we have a data collection exercise in the field because it simplifies all the work from creating forms up to delivery of collected data. Good enough we can send newly created forms to field workers wherever they are, they can collect and submit data including location, pictures and signatures without the need for internet connection or mobile network, and submitted data sorts itself in the system to where is it needed. As an administrator I control who should see which forms so that everyone gets what they need. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

Mobile forms does not allow scan text and convert option of transferring hard copy forms to mobile forms which would be a great feature too. Review collected by and hosted on G2.com.

Recommendations to others considering Device Magic:

Device Magic will simplify everything from creating mobile forms, dispatching them, filling them up and submission which reduces project handling costs and increase productivity. Review collected by and hosted on G2.com.

What problems is Device Magic solving and how is that benefiting you?

Easy creation, dispatch and submission of the mobile forms helps us to collect more data is a short period of time of which with its intelligent submission protocol, we even take very little time to analyze the data thereby increasing our productivity. Review collected by and hosted on G2.com.