G2

Phil H.

Vice President of Technology

Small-Business (50 or fewer emp.)

2/22/2019

"Almost like making your own custom IOS and Android Data collection App"

4.5/5

What do you like best about Device Magic?

The UI for creating the custom forms is top notch. You never feel you NEED programming skills, yet if you want to get more advanced there are options for that too. The field app is rock solid. In rare cases when you need tech support they are very responsive. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

We're missing the ability to upload multiple photos in a single step, but are told it's on the road map. We work around this by uploading photos in bulk using the Google Drive app. However, if you only need a few photos uploaded it works well, and the compression of the photos is a perfect balance of size versus resolution. The UI for dispatching jobs is functional but looks awful and is difficult to use, starkly contrasted to the UI for form building. I'm told improving this is also on the roadmap and I trust them to follow through. Review collected by and hosted on G2.com.

Recommendations to others considering Device Magic:

Give it a try. If you don't see a feature, don't be afraid to ask for it from the developers. Review collected by and hosted on G2.com.

What problems is Device Magic solving and how is that benefiting you?

We need to collect data and photos in the field for every job and this works great for that. We also wanted to create our own custom field data collection app and this saved us lots of development money to accomplish that goal. Our field people refer to device magic as "the app." Review collected by and hosted on G2.com.

Response from Miranda Cheatham of Device Magic

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Phil,

We appreciate you taking a moment to share your thorough and thoughtful review of the Device Magic platform. When we set out to build the product we envisioned the exact experience you've stated from a user interface perspective so this is wonderful news, especially for our developers! Thank you, also, for your specific, invaluable feedback about the Mobile Forms app. Our developers follow the lead of your needs and allow these to pave the roadmap for future features.

We're thrilled to hear you've been able to customize the app to fit your exact needs. Thanks again for allowing us to be "the app" for your team!

Miranda Cheatham, Associate Marketing Program Manger