G2

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/18/2026

"Exceptional Coverage and Reliable Enterprise Connectivity from Deutsche Telekom AG"

5/5

What do you like best about Deutsche Telekom AG?

Deutsche Telekom AG offers exceptional network coverage and reliability. Their enterprise solutions are well-suited for large-scale operations, and the breadth of their service portfolio — from SD-WAN to managed security — makes them a one-stop shop for connectivity needs. Their technical account management is proactive, and SLA adherence has been consistently strong throughout our engagement. Review collected by and hosted on G2.com.

What do you dislike about Deutsche Telekom AG?

Pricing negotiations can be lengthy and complex, and contract flexibility is somewhat limited compared to smaller providers. The onboarding process for new services involves considerable bureaucracy, and getting timely responses from second-line support for non-critical issues can sometimes take longer than expected. Their portal and self-service tools also lag behind industry leaders in terms of usability. Review collected by and hosted on G2.com.

Recommendations to others considering Deutsche Telekom AG:

Ensure you clearly define your SLAs and escalation paths upfront in the contract. Engage their enterprise sales team early to negotiate pricing before committing, as there is more flexibility at that stage than post-contract. Also, invest time in onboarding your team to their management portal to get the most out of their self-service capabilities. Review collected by and hosted on G2.com.

What problems is Deutsche Telekom AG solving and how is that benefiting you?

Deutsche Telekom AG has been a reliable connectivity and infrastructure partner for our organization. Their enterprise-grade network services have helped us address critical challenges around bandwidth, uptime, and cross-border connectivity across our European operations. The stability and consistency of their services have significantly reduced downtime-related disruptions, and their support team is generally responsive when issues arise. Overall, the partnership has brought measurable improvements to our operational efficiency and network reliability. Review collected by and hosted on G2.com.