G2

Ritik K.

Data Annotator & AI trainer

Information Technology and Services

Small-Business (50 or fewer emp.)

11/3/2026

"Highly efficient AI for automating support tickets"

4.5/5

What do you like best about Decagon?

The best thing about Decagon is its incredibly human-like AI responses and fast ticket resolution time. It easily handles repetitive customer queries, which significantly reduces the manual workload for our support team and keeps our customers happy. Review collected by and hosted on G2.com.

What do you dislike about Decagon?

The initial setup and integration process can be a bit complex and time-consuming. It takes some technical effort to fully customize the AI workflows to match specific business needs, but it works perfectly once configured. Review collected by and hosted on G2.com.

What problems is Decagon solving and how is that benefiting you?

Decagon helps us manage the high volume of customer support tickets efficiently. By automatically resolving common and repetitive queries, it drastically reduces our average response time. The main benefit is that our support team can now focus on more complex, high-priority issues, which has improved both our team's productivity and overall customer satisfaction. Review collected by and hosted on G2.com.