What I like most about Decagon is how well it handles customer support conversations without making them feel too robotic. It can understand the context of a conversation, respond quickly, and handle a good portion of repetitive support questions on its own. I also like that it helps reduce the workload on support teams while still giving them visibility into what customers are asking about. Review collected by and hosted on G2.com.

The main thing I dislike is that it can still struggle with more complex or unusual customer questions. Sometimes the responses need to be reviewed or corrected by a human, especially when the conversation requires deeper context. It also takes some time to fine-tune the setup and make sure the AI responds consistently with our support processes. Review collected by and hosted on G2.com.