![Jeni J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeni J.") JJ Jeni J. Software Dev , Ai Agents Builder Information Technology and Services Mid-Market (51-1000 emp.) 8/1/2026 "A Powerful AI Agent Platform for Modern Support Teams" 4/5 What do you like best about Decagon? I use Decagon to automate customer support with AI agents that handle chat, email, and voice conversations while integrating directly with our internal systems. I like how naturally the AI agents manage conversations and take meaningful actions beyond just answering questions. The deep integrations with business systems and reliable context retention across interactions, along with the seamless handoff to human agents, are standout features. I appreciate the analytics and performance insights which make it easy to identify recurring customer issues and continuously improve. I really appreciate how quickly Decagon can be adapted to new workflows as business requirements change, maintaining a good balance between automation and human oversight. The initial setup was very easy, which is a big plus too. Review collected by and hosted on G2.com. What do you dislike about Decagon? One area that could be improved is providing more transparency into why the AI chooses certain actions or escalation paths, especially for complex customer scenarios where teams want greater visibility into its decision-making. I'd also like to see more low-code customization for workflows, richer performance analytics with deeper root-cause insights, and broader out-of-the-box integrations with CRM, ERP, and collaboration platforms to make deployment and ongoing optimization even easier across different business environments. Review collected by and hosted on G2.com. What problems is Decagon solving and how is that benefiting you? I use Decagon to automate customer support with AI agents, which handle chat, email, and voice interactions. It reduces response times, improves resolution rates, and allows my team to focus on higher-value tasks, solving the challenge of scaling support without growing the team. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 Icon Rating Updated (8/2/2026) Current UserValidated ReviewerIncentivizedSource: G2 invite See what 27 reviewers think of Decagon 4.7 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/decagon/reviews)