The technical support is very helpful. They provided a couple of hours of live tutorials to get our team started on the research project. The customer service representatives are extremely helpful. I would love to name J T for his effort to help us through some troubles in renewing our licenses. Review collected by and hosted on G2.com.

The program's user interface could be user-friendly. The label/tooltips for some options are less than helpful. Review collected by and hosted on G2.com.