G2

Kurupali V.

Senior Data Protection and Privacy Consultant

Information Technology and Services

Enterprise (> 1000 emp.)

9/14/2026

"Completeness in the CX Testing, has good compliance controls."

5/5

What do you like best about Cyara Platform?

Cyara's holistic security framework and compliance capabilities are of great value with masking is superb for automated testing of voice and digital channels in conjunction with masking personally identifiable information {P (PII) Data. They have a lot of different Role -Based access controls ,they have very detailed audit log. nothing that is about our customer experience testing jeopardizes our data governance and privacy policies. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

It may be secure, but the initial setup of the data redaction rules may be too complicated and time consuming. There are a few times where we have false positives as test data doesn't get masked and manual effort is needed. More "off the shelf" style compliance reporting template types, especially those geared toward GDPR and CCPA audits, would be helpful to aid internal compliance reporting processes. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

By addressing the challenge of verifying the crucial problem of complex contact centre infrastructure and having to touch or interact with real data in test environments, Cyara makes an impactful advance. We're generating synthetic test data and securely simulating interactions and, as a result, expediting our QA cycles. This helps us create seamless customer experiences, stay on top of the regulations and drastically minimize the possibility of breaches. Review collected by and hosted on G2.com.