G2

Anvi M.

Quality Engineer

Mid-Market (51-1000 emp.)

8/30/2026

"Cyara Streamlines IVR QA by Rerunning Critical Call Scenarios Fast"

4.5/5

What do you like best about Cyara Platform?

For me the largest benefit is eliminating having to manually run the same IVR flows over and over again. We have a ton of call paths, transfers, and menu options. Manually doing it all can get tiresome fast. With Cyara I'm able to simply rerun my critical scenarios after a change, then investigate where the failure occurred. It cuts down on QA time significantly. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Building/maintaining your tests can be a patience tester at times. Especially when your call flow changes frequently. Sometimes a failing test may even require some detective work to determine if the problem is with the application or just the way you had your test configured. There was also a bit of a learning curve with the interface. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

We use Cyara primarily for catching issues within IVR and call-routing flows before going to production. Manual testing of multiple call scenarios was very time consuming. Some of the smaller paths would often be overlooked. With Cyara we're able to test more scenarios during regression testing. Finding routing issues, prompt issues, transfer issues, or response issues earlier helps me as a Quality Engineer sleep better at night before release. Review collected by and hosted on G2.com.

Response from John McEvoy of Cyara Platform

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Thank you for highlighting how you and your team have been able to continuously validate your live customer journeys with Cyara! We’re happy to hear that you’ve been able to catch and address issues before your customers are affected. And, if you need any additional assistance in navigating the platform or adjusting your preferred configurations, your CSM is always ready to lend a hand.