![Jeni J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeni J.") JJ Jeni J. Software Dev , Ai Agents Builder Information Technology and Services Mid-Market (51-1000 emp.) 8/8/2026 "Automated Testing and Monitoring Simplified" 4/5 What do you like best about Cyara Platform? I use Cyara Platform to automate testing and monitoring of customer experience journeys, especially IVR, voice, chat, and conversational AI interactions, which helps our team catch broken flows, regression issues, and AI response problems before they affect customers. I really like how Cyara brings automated testing and monitoring into one place, especially for complex omnichannel journeys across voice, chat, SMS, and conversational AI. The no-code interface makes it relatively easy to build and reuse test cases, and its AI-driven testing is useful for catching issues like intent failures, regressions, and problematic AI responses. The initial setup was very easy, which made starting with the platform a smooth process. Review collected by and hosted on G2.com. What do you dislike about Cyara Platform? One area that could be improved is the learning curve when setting up more complex testing workflows, since the platform has a lot of capabilities and can feel a little overwhelming at first. It also seems more geared toward larger enterprise teams, so the cost and overall complexity may be harder to justify for smaller organizations. Review collected by and hosted on G2.com. What problems is Cyara Platform solving and how is that benefiting you? I use Cyara Platform to automate testing and monitoring, catching broken CX journeys and AI issues before they affect customers, while reducing manual testing and improving visibility. Review collected by and hosted on G2.com. Show More Response from John McEvoy of Cyara Platform [Editedit](https://www.g2.com/survey_responses/cyara-platform-review-13230148/official_response/edit) Thank you for sharing your experience, Jeni! We're glad your team has been able to identify and address CX and AI issues before your customers are affected. We hear your concerns about the learning curve, and we'd love to connect to better understand where you're finding friction and how we can help. Your Customer Success Manager is here to talk through anything that comes up and is only a phone call or email away. Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconValidated ReviewerIncentivizedSource: G2 invite See what 42 reviewers think of Cyara Platform 4.7 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/cyara-platform/reviews)