CJ

Christine J.

Customer Experience Strategy Lead, Global

Enterprise (\> 1000 emp.)

7/28/2025

"Best Journey Management Platform and Strong Implementation Partner"

5/5

What do you like best about Cxomni?

The reason we switched from a Journey Mapping platform to cxomni was that we were looking for a strong partner to help us set up and roll out a Journey Management Framework within the company.

You can tell that the Customer Success Team at cxomni has a trained eye for industry-specific challenges and opportunities, as well as years of experience in project work - this was extremely important for our cross-country roll-out.

Furthermore, the integration with JIRA was a real game changer for us - it finally allowed us to set up a true closed-loop process, where insights are not only documented, clustered, and prioritized, but are also communicated back to cxomni for implementation within the company. This was a breakthrough for us in terms of feedback and action management and led to our departments being able to follow the impact of their documented insights live. Review collected by and hosted on G2.com.

What do you dislike about Cxomni?

Initially, the collaboration possibilities of cxomni were more limited than they are today. However, cxomni took our feedback to heart, which is why we can now work with expanded features around collaboration, which has significantly supported the country roll-out. Review collected by and hosted on G2.com.

What problems is Cxomni solving and how is that benefiting you?

cxomni helped us to set up a cross-country framework and to make the impact of our implemented measures visible and comprehensible in the tool, which had a very positive effect on the use of the tool in the individual countries. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: OrganicAI Translated

See what 14 reviewers think of Cxomni

4.8 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/cxomni/reviews)