SM

Sarah M.

Head of Customer Experience Management

Mid-Market (51-1000 emp.)

7/27/2025

"Great tool, strong team – cxomni is indispensable for us!"

5/5

What do you like best about Cxomni?

We have been working with cxomni for about 3 years and are convinced by the tool itself, as well as the team behind it:

Not only does our CX team use cxomni, but other departments also regularly access the platform to gather relevant insights and make implementation processes visible in the tool - the solution has become an integral part of our business processes, essential for implementing the insights gained.

Our contacts and support are quick, committed, and always have an eye on the big picture, supporting us on both strategic and organizational levels. Review collected by and hosted on G2.com.

What do you dislike about Cxomni?

A small point of criticism if I had to mention one: the wait for the extended Google Analytics API integration. We would have wished for the feature to go live earlier - but now it runs stably and completely meets our requirements. Review collected by and hosted on G2.com.

What problems is Cxomni solving and how is that benefiting you?

It helps us to create a cross-departmental understanding of our most important customer journeys. Additionally, thanks to cxomni, we can track our insights and implement them more effectively, thanks to the prioritization matrix and the many integrations it offers. Review collected by and hosted on G2.com.

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Validated ReviewerSource: OrganicAI Translated

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4.8 out of 5 · Verified reviews from real users

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