G2

Verified User in Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

11/13/2026

"Excellent Support and Smart Email Collection in CWILL AI Chat"

5/5

What do you like best about CWILL?

I'm currently exploring CWILL AI Chat, and so far, my experience has been positive. I reached out to their support team to ask about the Pre-Chat Form feature and how it collects customer email addresses. The support team clearly explained the two available options: Before Chat, which requires customers to provide their email before starting a conversation, and Smart Collection, which allows the AI to naturally collect emails during conversations when follow-up is needed. I also appreciate the Marketing Opt-in feature, which gives customers the option to subscribe to marketing emails. What stood out most was the excellent customer support experience. Sophie was friendly, responsive, and patient in answering all my questions. She also provided screenshots and clear explanations, making it easier to understand how the features work. Another great advantage is that the app is currently completely free to use. Although paid plans may be introduced in the future, the team assured me that users will be notified in advance of any pricing changes. Overall, I'm satisfied with the support and information provided so far, and I'm looking forward to exploring more of the app and testing its features to see how they can improve my store's customer support experience. Review collected by and hosted on G2.com.

What do you dislike about CWILL?

I'm very satisfied with my experience exploring CWILL AI Chat so far. The app offers useful features, especially the Pre-Chat Form, which allows merchants to collect customer email addresses before or during conversations through Before Chat and Smart Collection. I also appreciate the marketing opt-in option, which can help with customer engagement and lead generation. What impressed me most was the excellent customer support. Sophie was friendly, professional, patient, and provided clear explanations and helpful screenshots to answer all my questions. I also appreciate the team's transparency regarding pricing, as the app is currently completely free, with advance notifications promised for any future pricing changes. Overall, the app has promising features, a user-friendly approach, and excellent customer support. I'm happy with the information provided and excited to continue exploring its capabilities and using it to improve customer communication and support for my Shopify store. Review collected by and hosted on G2.com.

What problems is CWILL solving and how is that benefiting you?

As a Shopify store owner, I'm exploring CWILL AI Chat to improve how we communicate with customers and manage their inquiries. I wanted a solution that could help us collect customer information, support follow-ups, and make customer interactions more convenient. CWILL AI Chat caught my attention with its Pre-Chat Form feature, particularly the Before Chat and Smart Collection options, which provide flexible ways to collect customer email addresses. The marketing opt-in feature is also a great addition for building customer engagement and potential leads. The app is currently completely free, which makes it even more appealing for businesses looking for an accessible customer support solution without additional costs. My experience with the support team has also been excellent. They answered my questions promptly, explained the features clearly, and provided screenshots that made everything easier to understand. Review collected by and hosted on G2.com.