G2

Ricardo Luiz J.

CS Ops

Mid-Market (51-1000 emp.)

8/21/2026

"CustomerX transformed our CS with automations, exceptional support, and everything in one platform"

5/5

What do you like best about CustomerX?

CustomerX made all the difference in our CS operation. Besides offering various automations that make daily tasks easier and processes much more organized, the support is a great differentiator: the team is always available and really helps find the best solutions. Having everything integrated into a single platform makes customer management simpler, more efficient, and strategic. I recommend it! Review collected by and hosted on G2.com.

What do you dislike about CustomerX?

CustomerX has a very good proposal, with automations that greatly help in the CS routine and support that is always very present. As an area for improvement, I believe that the user experience (UX) is still quite technical, which can hinder adoption and even the internal sale of the platform. A more intuitive and user-friendly interface would make the value of the solution even more evident to everyone involved. Review collected by and hosted on G2.com.

What problems is CustomerX solving and how is that benefiting you?

CustomerX has been fundamental in making our CS area more efficient. Previously, customer information was scattered across different systems, making both tracking and decision-making difficult. Now, we can centralize everything in one place, with much more organization and visibility. This streamlines the team's routine, facilitates data access, increases our productivity, and improves operational performance, allowing for a much more strategic approach in daily activities. Review collected by and hosted on G2.com.