This software allows us to respond to customer complaints as soon as they are made. We have found that customers are more likely to give us another chance to impress them if we respond to them and resolve their situation immediately. It's easy to use and very easy to implement because it's cloud hosted. Review collected by and hosted on G2.com.

I honestly can't think of a downside. It's pretty terrific. Review collected by and hosted on G2.com.