G2

Josh S.

Director Of Customer Service

Mid-Market (51-1000 emp.)

5/5/2020

"Simple to setup and love the NPS style survey that's embedded in the email"

5/5

What do you like best about Customer.guru?

I love that it is easy to create the email with our logo. I also like the fact that the user can click the NPS rating score right in the email without having to go to another site. This makes it easy for them to respond. I also like the automated thank you email that can be sent after. The user interface is extremely easy to use. It took me only a day to get the survey setup. I was then able to test internally and had to make minimal changes. Review collected by and hosted on G2.com.

What do you dislike about Customer.guru?

It does not have an interface with Autotask. We had to manually upload the contacts from Tigerpaw as well. This was to be expected though since both softwares are dated. We had our technology team routinely import the email addresses of new and existing customers. Review collected by and hosted on G2.com.

Recommendations to others considering Customer.guru:

This is a very easy platform to use if you are looking for customers to be able to simply reply to your survey. We found success because customers could quickly respond vs having to load a website and then click through answers. Review collected by and hosted on G2.com.

What problems is Customer.guru solving and how is that benefiting you?

It increased our email survey response rates from the customers. The benefit is how easy it is for them to respond. When we used SurveyMonkey, we would struggle to get responses. Customers did not like to have to load a website and then answer a multitude of questions. We really liked the NPS score as it simplified our understanding of how we were doing. Review collected by and hosted on G2.com.