![Rodrigo L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo L.")
RL

Rodrigo L.

COO

Mid-Market (51-1000 emp.)

6/18/2025

"Great Customer Success tool without losing the personalization that customers value"

5/5

What do you like best about Custify?

The comprehensive visibility offered by Health Scores on customer health allows for consideration of multiple service dimensions.

Additionally, Custify's support team is responsive to feedback. I recommend Custify for B2B SaaS looking to professionalize their CS team. Review collected by and hosted on G2.com.

What do you dislike about Custify?

It took us longer than planned to integrate our systems with Custify because we incorporated a lot of information, which in some cases we had to generate.

The Custify support team accompanied us every step of the way. Review collected by and hosted on G2.com.

What problems is Custify solving and how is that benefiting you?

With Custify, we begin to have a comprehensive view, in one place and with very easy access, of all the dimensions that influence our customers' experience and the health of our SaaS business. Review collected by and hosted on G2.com.

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Rating Updated (8/10/2026)
Current UserValidated ReviewerSource: OrganicAI Translated

See what 522 reviewers think of Custify

4.7 out of 5 · Verified reviews from real users

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