G2

Getcreato .

Customer Experience Manager

Small-Business (50 or fewer emp.)

6/6/2026

"A worthy CS tool made by a CS Guy!"

4.5/5

What do you like best about CSHUBB?

I’ve been using it on beta for the past two weeks, and within that time they also shipped the alerts. As a beta user, I’ve found the platform to be very stable, with no issues so far. It’s great to see a CS professional bring a team’s key issues together in one window. Compared with the expensive CS tools out there, the pricing is only a fraction. I’m looking forward to achieving more with the AI-assisted workflows. Somehow Raja managed to declutter that typical CRM feel from a CS tool. Good job. I’ll definitely recommend that anyone in the early stages give this a try. Review collected by and hosted on G2.com.

What do you dislike about CSHUBB?

Nothing as of now. In the initial week, I didn’t get the Slack alerts, but CSHUBB released them within a week and now it feels complete. It’s still in beta too, so I can’t complain much. Also, I know they have a great pipeline based on what we discussed. Review collected by and hosted on G2.com.

What problems is CSHUBB solving and how is that benefiting you?

The main thing to note is that it’s not a CRM. CRMs are expensive and built for sales; this one is just for CS. I’d describe it as a straightforward customer experience tracker. It’s simple and cost-effective for our team of three. As they market, it's indeed a lightweight CS OS. Team is loving it's simplicity. Review collected by and hosted on G2.com.