--- title: CRMdesk Reviews meta_title: 'CRMdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 109 reviews by the users' company size, role or industry to find out how CRMdesk works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 109 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CRMdesk Reviews **Vendor:** ForeSoft **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.1/5.0 **Total Reviews:** 109 ## About CRMdesk What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs. ## CRMdesk Reviews ### 1. Awesome tool easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about CRMdesk?** Is a very efficient tool that we use in our day today activities For customer support. **What do you dislike about CRMdesk?** User interface can be made more friendly and sometimes there is lagging. **What problems is CRMdesk solving and how is that benefiting you?** Supporting the customers, maintaining knowledge base, for training new users, storing information from previous calls. ### 2. CRM desk has helped us improve customer service experience **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu M. | Senior Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about CRMdesk?** Tracking customer queries and issues easily, a ticket is created for each customer by email linking it through our main customer support email address, CRM desk provides flexibility for our company needs by allowing us to tailor the software according to our everyday use. We cab set up email templates as well. **What do you dislike about CRMdesk?** It has a little bit of lag sometimes, this happens when you are especially working on a lot of cases at once. If this is improved and corrected it would be a smoother experience. **Recommendations to others considering CRMdesk:** CRM Desk is very well suited for teams who deal with lots customer queries and issues being reported daily. Their support is extremely responsive for simple questions **What problems is CRMdesk solving and how is that benefiting you?** It helps in getting all the required information in just one go, it also automatically tracks analytics of all the cases coming in and going out daily. It is quite beneficial and helps if you have multiple team members working as it prevents different team mates from working on the same case. This saves time and there is no duplication of work. We can also assign a particular to someone else if we feel that person is more efficient yo address the query. ### 3. It is key of data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2020 **What do you like best about CRMdesk?** In CRM we will get the basic details of customers about plan , about offers, as well as last interaction about cx with us. **What do you dislike about CRMdesk?** Web page is not attractive by doing continuous job it makes me feel boring. Few tabs in CRM takes time to open it might be possible that depends on internet speed or VPN. **Recommendations to others considering CRMdesk:** CRM is amazing tool even frehser can easily use this device and it is user friendly. If we follow the right path and right troubleshoot steps we will give the resolution and make our customers happy. **What problems is CRMdesk solving and how is that benefiting you?** We deals with the customer bill issue, network refresh as well as we credit the bill adjustment if customers have been charged wrongly. It is time saving, at one glance we will get basic details it becomes easy to verify the account as we are dealing with the right account. ### 4. CRMdesk is your best companion for Help Desk solutions. **Rating:** 4.5/5.0 stars **Reviewed by:** Jose C. | Project Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about CRMdesk?** Of course, its capability of migrating an entire queries and ticket database to this platform from manual processes created through Microsoft Excel sheets and from other similar softwares as well. Also, this solution allows to its users to fully implement the Help Desk service to the next level of attending and solving clients' issues by creating issues and querying this tickets to the right departments or team assigned to follow up and solve this ticket in a short period of time. **What do you dislike about CRMdesk?** I think that there are minor problems and glitches that doesn't need the attention to give this software a bad rating. Actually, CRMdesk has nothing wrong or misfunctioning that will affect the performance of it. All the features and menus alongside with the GUI intended for workflow automation of the processes running on the platform give a good evaluation of how things are getting done and how tickets and queries are being taken and solved as soon as possible. **Recommendations to others considering CRMdesk:** CRMdesk is well known between colleagues and peers in the industry and all of us recommend this software for all the things related to Help Desk and Tickets through Queries and Customer Service solutions either for your own company or your clients and customers out there. Implementation process is pretty easy to understand and there's nothing left behind for giving a good use of the solution. **What problems is CRMdesk solving and how is that benefiting you?** Customers are more happy and eager to have our services with them for a long time and it's because they are getting more feedback from their actual clients and providers who are telling them that the Customer Service is very fast and reliable all the time. Tickets that aren't taken into consideration are now sent to an specific department for its future response and quick solution. Also our company is getting more sales revenue and that's all possible thanks to our efforts on giving this software a proper use and a correct implementation as well. ### 5. The best CRM client for Help Desk out there. **Rating:** 4.5/5.0 stars **Reviewed by:** Zach B. | IT Executive, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2019 **What do you like best about CRMdesk?** CRMdesk provides to its clients a great platform for taking clients' tickets, issues, and queries through Help Desk process. It comes with a great extent of features that makes it one of its kind. Provide to its users all the tools to take more tickets and process more queries and issues without hassling too much with other third-party solutions as well. Also, you can implement an integration with email clients such as Outlook and Yahoo as well, both email clients supports these kind of software integrations without harming the process of the Help Desk. **What do you dislike about CRMdesk?** Price of implementation is too high for the average standards and makes it really difficult to accomplish the task. Other thing that bothers me and my collaborators as well is the fact that the Graphic Interface User is not reliable at all, and make things a little bit complicated but if you ask for experts' help they will solve the manner as soon as possible. **Recommendations to others considering CRMdesk:** One of my recommendations is to always have someone expert on CRM softwares close in case you're looking forward to implement a new way of using CRMdesk within your department or your company as well, and that's because implementations with other software could be something difficult but impossible? I don't think so. Highly recommended tool for those companies who want to be the best Customer Service provider out there. **What problems is CRMdesk solving and how is that benefiting you?** Thanks to CRMdesk we are now able to answer every client's question without having delays or misunderstandings in the process of it. Also, email managing and implementation of other tools that are attached to our CRMdesk license is now possible, we can use both Outlook and Yahoo email clients without problem. Our ticket customer service is now more reliable and fast than before, which makes it pretty attractive either to me and my team or to the clients and customers as well. ### 6. Great Online Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Devin J. | Web Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about CRMdesk?** CRMdesk has everything on place to be a good software, is an user-friendly web-based help desk software that manages a knowledgebase with automation for customer service over Internet that provide clients better security and good information about their requirements. Also, it provides to its clients and customers a way to submit their online requests and tickets in the form of queries and also gives an important turn and point in hosting a carefully built knowledgebase, exchange ideas and a forum for them as well. **What do you dislike about CRMdesk?** CRMdesk has this particularity of missing names and last names from the knowledgebase without the consent of its users, and that sometimes carries a very big problem with our clients. Also, it's pricing is something else, implementing this software is very expensive and takes too long to do it. Records are not properly organized and we need to do the manual job of arranging new records for our database in order that our records don't get the damage of that. **Recommendations to others considering CRMdesk:** I highly recommend to take certain steps before implementing the software across your department or even your company as well, steps like learning a little bit about its leaning curve and the productivity signs of great sales revenue by using this great online customer service web-based solution. CRMdesk can be implemented from small companies to large enterprises, from specific manufactures to vertical business integration- This solution is scalable enough to grow with your business needs. **What problems is CRMdesk solving and how is that benefiting you?** Thanks to CRMdesk our problems deploying the software through our customers and clients are solved and allow my people to arrange a cost-effective hosted solutuon in order to manage and analyze all of our customers' requests from an specific location, it could be centralized. Also, CRMdesk has given us an alternative for managing our queries and tickets via email, its client seems to be pretty user-friendly and has out-of-the-box features that allows that integration with email clients. ### 7. Best Help Desk software out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Neil M. | Human Resources Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2019 **What do you like best about CRMdesk?** CRMdesk offers to its clients a great extent of its features that a Help Desk software can offer on the market right now. It comes with certain features like email checking, managing and overseeing, ticket organization, query imputs through pending tickets and integration with softwares that help CRMdesk to get more close with clients as well. Also, it comes with the capability of analyzing graphs and results of the ticket requestings and queries solved by the software and by the users as well. **What do you dislike about CRMdesk?** I can't say anything bad of using CRMdesk, it helped me out with almost every single task that I want to aboard and accomplish in just one sit. All the features implied on the solution are well defined and the schematics of workflow, Graphic User Interface and main functions as well are very easy to understand and it's very cheap to implement among your company. The first-use tutorial makes it very easy to take an idea of what's next on CRMdesk and makes it very useful and user-friendly. **Recommendations to others considering CRMdesk:** CRMdesk is well recommended for Help Desk subjects that requires email managing and ticketing automation with unlimited queries for clients and great answer time to make clients happy and satisfied with the information that they're looking forward to know. Clients and third-party partners would be so happy to have this incredible software among them. **What problems is CRMdesk solving and how is that benefiting you?** My team can solve more tickets easily and take several queries at the same time as well. Also, email organizing is very good to have with CRMdesk. The GUI and the workflow are also pretty user-friendly for our employees who were looking for something minimalistic and powerful that does the job in a short time period, no matter how tickets are being received at the same time and fast. ### 8. The best solution I've ever tried. **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Francisco V. | IT Manager, Oil & Energy, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about CRMdesk?** CRMdesk is for me the best CRM solution out there at the moment. It has plenty of features that need to be taken in notice when we talk about how clients are being treated by using it as well. Its dashboard alongside workflow and menus are the best features that I can tell you right now are totally worth it. The whole system is like this way: the client has a query, ticket is created with random code, one of our crew takes the ticket and inmediately reaches the client and the conversation begins and in less than 5 minutes the problem is more than solved. **What do you dislike about CRMdesk?** Even though my crew and I disagree with the pricing for premium plans that CRMdesk actually offers to its clients I can say that the technical support of this solution sometimes get a little bit annoying and even you won't get an answer of whatever issue you're having with the software and we need to call a third party solution in order to get the problem solved. **Recommendations to others considering CRMdesk:** For those companies that are looking to have a better CRM client for reaching out clients and solve their problems, CRMdesk is by far the best solution that you will have for that specific needs that you're desperate to solve as soon as possible. Highly recommended solution! **What problems is CRMdesk solving and how is that benefiting you?** Queries and tickets are being organized and solved faster than similar solutions that we used to implement before in our company thanks to CRMdesk. Also, you can implement this software with Google Hangouts in order to reach out clients in the form of a videocall or voicecall to get a better response of what the client is actually looking forward to have as a solution for its issue. ### 9. The best CRM software! **Rating:** 5.0/5.0 stars **Reviewed by:** Derrick B. | IT Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2019 **What do you like best about CRMdesk?** CRMdesk is one of its kind. Allow users to take notice into the CRM subject and start to managing emails, ticketing system, query issues and affiliation aspects at a great level of smoothiness. Clients and third-party clients are very happy because they feel that they are being well treated and all the things are okay thanks to CRMdesk. Ticketing and query subjects are well structured and defined, and dialogs alongside records of tickets are well kept into the private cloud. **What do you dislike about CRMdesk?** I'm a true believer that CRMdesk is the easiest tool that I've ever tested in my whole career. Functions and workflow alongside features of this product makes it pretty incredible and easy to understand. You can teach new employees how to use it and take care of the ticketing system without hesitating too much in the process. This means that I can't say anything bad from using this incredible tool in my company because all my peers, colleagues and collaborators are really happy to have it. **Recommendations to others considering CRMdesk:** I highly recommend this solution to all my peers out there. Everything is well organized and is thanks to CRMdesk and the incredible features that it has by default. Don't lose the opportunity to take the CRM to the next level. **What problems is CRMdesk solving and how is that benefiting you?** Better client responses and third-party clients great feedback when we talk about answering their questions in the form of tickets. Querying issues were actually solved as well and dialogs or records that are safe on a intranet are also updated without any further instructions to be modified through time. Email managing is also something that we see as a complement of all the features that we are now enjoying by using CRMdesk in our company. ### 10. CRMdesk is a great asset for every single company! **Rating:** 3.5/5.0 stars **Reviewed by:** Tim M. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2019 **What do you like best about CRMdesk?** Graphic User Interface email overseeing, managing and organizing all the data in order to make things right. Also I love how each record's format looks like cutting-edge and well-formed as templates. Also support team is able to manage customer emails in just one record. And the most important thing about CRMdesk is that gives you the amount of space that you want for downloads, uploads and all the things that you want to save on private clouds. **What do you dislike about CRMdesk?** Its pricing, is a little bit expensive for what actually offers either to clients and third party resellers. Its web app sometimes is unstable and have certain glitches or bugs that need to be fixed, I would stick to the computer software which is based on Linux and offers great speed and no glitches or bugs at all. Customer support sometimes could be very annoying, they answer but like they're in a hurry or like they don't want to do anything related to the task that you are pointing at. **Recommendations to others considering CRMdesk:** I strongly recommend this software for companies and enterprises who want to take advantage of all the features that CRMdesk actually offers, customer support sometimes could be the least option you want to take in for help, experienced users would help you out if you're a new employee or new user of this software. **What problems is CRMdesk solving and how is that benefiting you?** This software offers and delivers a great extent of integrations with similar platforms and also you can fit this with Google Drive or Gmail if you want to use them as email and files manager at the same time. Also this software helps to deliver great customer service with no delays and full quality to clients without having issues in the process. ## CRMdesk Discussions - [How has CRMdesk supported your customer support operations, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-crmdesk-supported-your-customer-support-operations-and-what-features-do-you-find-most-valuable) - [What is CRMdesk used for?](https://www.g2.com/discussions/what-is-crmdesk-used-for) - [View CRMdesk pricing details and edition comparison](https://www.g2.com/products/crmdesk/reviews/crmdesk-review-768384?section=pricing&secure%5Bexpires_at%5D=2026-07-18+23%3A34%3A16+-0500&secure%5Bsession_id%5D=cd5c12f0-7657-45d1-b68d-a62673665cc1&secure%5Btoken%5D=35d3ad4e5a411b51b261cc7be7f7f7f37b33dc56655b1e96f502a09290f10375&format=llm_user) ## CRMdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case **Platform** - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top CRMdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,534 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)