G2

Elena C.

Lead IT Project Manager

Mid-Market (51-1000 emp.)

1/27/2022

"We use Creatio for internal helpdesk processes orchestration and for customers communication."

5/5

What do you like best about Creatio Studio?

Creatio offers extensive case management and workflow automation capabilities. The system has a very flexible interface tailored to a particular user; provides excellent analytics and reporting tools. Review collected by and hosted on G2.com.

What do you dislike about Creatio Studio?

I can’t think of anything. I like all in this product. Review collected by and hosted on G2.com.

Recommendations to others considering Creatio Studio:

good platform for business processes automation Review collected by and hosted on G2.com.

What problems is Creatio Studio solving and how is that benefiting you?

The system registers user tickets from multiple channels, including a self-service portal, email, calls, etc. The system automatically categorizes and processes visas thanks to the custom case management workflows. Creatio also allowed us to implement SLA for all the helpdesk services. We consider using the platform to automate customer service operations – manage cases, requests for repair services, and consultation. Review collected by and hosted on G2.com.