G2

Tanner W.

Inventory Specialist

Mid-Market (51-1000 emp.)

6/12/2026

"Empowers Customer Focus with Flexible, Bank-Ready Workflows"

4.5/5

What do you like best about Creatio?

The ability to focus on our customers, and the freedom we have to create workflows, processes, and applications that do what we as a bank need.

Customer support being available 24/7 (or very close) is very helpful. We had an issue where we pushed a package from a higher version to a lower version and Creatio support was able to work through the night on our issue. Review collected by and hosted on G2.com.

What do you dislike about Creatio?

Ticketing, having to submit a ticket, then having to give Creatio support access to environment, in two separate steps. The ability to submit a ticket and give Creatio support in one simple step would be best. Review collected by and hosted on G2.com.

What problems is Creatio solving and how is that benefiting you?

New Customer intakes has been a major pain for our bank. We were previously using another application was not working, and was hard to find out what customer that intake form was connected to. We replaced that software with Creatio, and we have seen a large increase in our intakes being done. Review collected by and hosted on G2.com.