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CG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

2/21/2024

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"Corsica Technologies - Providing Stellar Service"

4/5

What do you like best about Corsica Technologies?

The customer service, IT Service Management, and vCIO team are amazing at communication and problem-solving. They are always ultra respectful and have keen eyes for Technological roadmaps and avoiding potential pitfalls. If you have a problem, they can solve it. Review collected by and hosted on G2.com.

What do you dislike about Corsica Technologies?

I am not a big fan of the "SLO" or "Service Level Objective" creation in lieu of hard Service Level Agreements, and some companies favor more hands-on/onsite support. Fortunately, my company doesn't need it, but I'd be concerned if a company had an emergency and did not have in-house IT staff to complement Corsica. Review collected by and hosted on G2.com.

Recommendations to others considering Corsica Technologies:

I would consider having Corsica as a complement to your in-house IT staff for the most robust service. Corsica knows what they are doing, as they have some of the most talented technicians in the country, but you may be somewhat limited if you don't have in-house IT and no one in your company knows anything about IT or related subjects. Review collected by and hosted on G2.com.

What problems is Corsica Technologies solving and how is that benefiting you?

Corsica has done a particularly good job at lending an extra hand in monitoring our network uptime, system administration, and cybersecurity. I trust them to do the work at a very high level. Review collected by and hosted on G2.com.

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Response from Sarah Benz of Corsica Technologies

[Editedit](https://www.g2.com/survey_responses/corsica-technologies-review-9315724/official_response/edit)

Thank you for taking the time to leave a review. We appreciate and value your feedback. I am so glad you have had a great experience with the vCIO team and IT Service Management. At Corsica, we are passionate about providing our clients so much more than a transactional contract. Partnership and collaboration make for a robust relationship. With our 24/7/365 support and field resources available for dispatch, we are committed to responding to and ultimately preventing emergencies. We think you hit the nail on the head when you called out the value of having someone in-house who is part of your culture and is supplemented by the scarce resources and expertise of the Corsica team. We are so grateful for partners like you and look forward to supporting you in the future!

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 52 reviewers think of Corsica Technologies

8.9 out of 5 · Verified reviews from real users

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