# Copper Reviews **Vendor:** Copper **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,157 ## About Copper Copper is the only client and project management tool that's a Recommended for Google Workspace app. Built for agencies, consultants and professional services, Copper helps you connect with leads, win deals, deliver projects and create repeat clients. All in one easy-to-use tool. Join 30,000+ professional services businesses in building more valuable, longer-lasting relationships. Collect leads with website contact forms or scan business cards from our mobile app. Leads flow effortlessly into your sales pipeline. Pipeline flags and reports help you keep things moving. Transition new clients over to your onboarding or project delivery pipelines with one click. Manage next steps and tasks directly on your pipeline without needing to click into projects. Copper’s integration with Google works seamlessly with your Gmail, Calendar and Drive, you never have to switch tabs to add leads, track email conversations, find files and manage tasks in your marketing and sales process. Talking to a new person? Add new contacts directly from Gmail through our Chrome Extension. Hover over any Copper contact for rich, contextualized communication and activity details. Surface your CRM reminders and tasks alongside your Gmail inbox. Speed up your email responses with email templates, automations and merge fields. Add new leads and update old ones based on your email interactions, Google Contacts and Copper suggestions. Manual data entry is a thing of the past. Your Google Calendar gets a makeover too. You can look up event details, customer interactions, and materials directly from Google Calendar without breaking your workflow. Stop hunting for files, they're right where you need them. Files and Google docs sync to your Copper contact records automatically. Quickly surface customer files across company and deal records, and easily attach suggested files in Gmail based on your email activity. Export any data from Copper directly to Google Sheets via the custom report builder, or connect to Looker Studio to visualize Copper data longside other data sources. ## Copper Pros & Cons **What users like:** - Users appreciate the **ease of use** of Copper, finding it user-friendly and seamlessly integrated with Google Workspace. (27 reviews) - Users value the **seamless Gmail integration** of Copper, allowing efficient management of contacts and activities directly in their inbox. (17 reviews) - Users appreciate the **seamless integration** with Google Workspace, enhancing productivity and simplifying their workflow. (17 reviews) - Users appreciate the **seamless integrations** of Copper, enhancing productivity and enabling easy access to tools and information. (14 reviews) - Users love Copper's **seamless integration** with Google Workspace, enhancing productivity and user experience across teams. (13 reviews) - Users appreciate the **organization and ease of use** in Copper, enhancing management of customer relationships and sales opportunities. (11 reviews) - Pipeline Management (9 reviews) - User Interface (9 reviews) - Contact Management (8 reviews) - Easy Integrations (8 reviews) **What users dislike:** - Users find Copper to be **expensive** , especially considering the additional features and complexities involved. (10 reviews) - Users find the **limited features** of Copper restrictive, particularly lacking in automation and customer support options. (10 reviews) - Users highlight **integration issues** with third-party tools in Copper, which hinders automation and overall efficiency. (9 reviews) - Users find the **missing features** in Copper, like automation and advanced reporting, limit usability and flexibility. (9 reviews) - Users express frustration with **limited customization** , finding it time-consuming and restrictive for their needs in Copper. (8 reviews) - Email Management (5 reviews) - Email Issues (4 reviews) - Lack of Features (4 reviews) - Limited Access (4 reviews) - Users express frustration over Copper's **poor customer support** , highlighting long-standing issues and a lack of improvement. (4 reviews) ## Copper Reviews ### 1. Copper CRM Streamlined Our Workflow with Fast Search, Smart Automations, and Great Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Copper?** Copper CRM is fast loading, easy to search and load my clients on the fly. As a web/advertising agency, we were able to customize Company fields to streamline our workflow. The visibility is amazing with Workspace integration where we can see all of our email conversations. From the sales side, I love the pipeline flow - especially the automations that add reminders to my calendar and tasks from a single view to follow up on deals. The email automation has reduced the amount of time doing check ins with referral partners, past clients, and potential clients. My deals are closing faster, our team is operating more efficiently, and our visibility has increased. Love it! **What do you dislike about Copper?** I wish the fields were live and had a Copy/Save icon next to each. When moving quickly to copy data from a field, I worry we will wipe the data out. I don't like not having an undo or restore functionality if there is a mistake. **What problems is Copper solving and how is that benefiting you?** Streamlined business development, increased visibility, and automated email follow ups. ### 2. Seamless Google Integration, Perfect for Mid-Sized Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas t. | Senior B2B Marketing & CRM Operations Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Copper?** We use Copper as our main CRM to manage full lead pipelines and maintain long-term client relationships across our marketing agency. It perfectly unifies prospect nurturing, daily client management and cross-team workflow coordination. Its greatest strength is the flawless native integration with Google Workspace, especially built-in Gmail functionality. Our team can edit contact info, update deal progress and set follow-up tasks directly within emails, which removes tedious extra operations and greatly raises daily usage willingness. The visual drag-and-drop pipeline layout is clean and easy to master, and the automatic activity log records all emails, calls and work notes in real time. This ensures smooth information handover between marketing and sales teams with no missing communication details. **What do you dislike about Copper?** Copper’s native reporting and analytical features are quite limited for marketing teams. It only supports basic pipeline data viewing, and lacks practical lead source tracking and campaign ROI measurement tools. We have to manually export data to Google Sheets to finish in-depth performance analysis. It also does not support customized marketing KPI dashboards and scheduled automated report sending, creating extra repetitive office work. In addition, its built-in automation logic is relatively basic, which cannot fully satisfy our complex multi-stage customer follow-up and nurturing workflows. **What problems is Copper solving and how is that benefiting you?** It successfully fixes the long-standing issue of fragmented customer data and disconnected team workflows. All client resources and business progress are centrally stored inside the Google tools we already use every day. It standardizes lead follow-up processes, reduces missed business opportunities, delivers clear overall pipeline visibility, and effectively improves internal collaboration efficiency and our overall client service standard. ### 3. Tight Google Workspace Integration That Makes Contact & Deal Management Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Arulmurugan K. | Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Copper?** Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which makes my contact management easier. Managing the pipeline and deals are bit clean and easier. It highly reduces the manual effort. **What do you dislike about Copper?** Certain advanced reporting and customisation features are bit limited, compared to other larger enterprise CRMs. With the available features, pricing is also a bit higher on the scale. **What problems is Copper solving and how is that benefiting you?** It solves the problem of fragmenting sales data spread across in different deals, and automates the manual efforts done, which is very neat and clean. Their integration with the google addons are very beneficial. Overall the CRM is very clean and neat and engaging. **Official Response from Melanie Raffa:** > Hi Arulmurugan, Thank you so much for leaving your review! We're thrilled to hear our integration with Google Workspace makes your contact management workflows easier and efficient. We've shared your feedback with the team. Melanie at Copper ### 4. Best CRM Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Garret C. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2020 **What do you like best about Copper?** I like the integration with Google. Seeing my CRM on the side of my screen as I am typing emails makes things quick and easy for me to reference. **What do you dislike about Copper?** I wish there was a way to integrate with google voice so that my calls and texts logged in copper without having to manually compute. **Recommendations to others considering Copper:** This is way better than any other CRM I have ever used. One of my favorite features is the email tracker. It helps me understand when clients have read emails and if they are choosing to ignore me or not. **What problems is Copper solving and how is that benefiting you?** Im am now successfully able to convert more leads in my pipeline because they are all laid out for me and make it hard for me to forget. The tasks tab also helps me understand what needs to be done each day and stay on task. **Official Response from Melanie Raffa:** > Hi Garret, Thanks so much for taking the time to share your feedback. I'll pass your note on Google voice over to the team. Otherwise we're so happy to hear that Copper is providing you more visibility and helping you close more business through your pipeline and tasks! Best, Melanie at Copper ### 5. Simple and Effective CRM for Managing Client Relationships **Rating:** 4.0/5.0 stars **Reviewed by:** Aryan R. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Copper?** Copper is very easy to use and integrates well with Gmail and Google Workspace. It helps in organizing contacts, tracking deals, and managing customer relationships in one place. The interface is simple and clean, which makes it easy for teams to adopt without much training. **What do you dislike about Copper?** One downside is that some advanced features are limited compared to other CRM tools. Pricing can also feel a bit high for small businesses, especially when you need additional features or integrations. **What problems is Copper solving and how is that benefiting you?** Copper helps us keep track of leads, conversations, and deals in one place. It reduces the chances of missing follow-ups and improves communication with clients. Because everything is organized, it saves time and helps the team stay more productive. **Official Response from Melanie Raffa:** > Hi Aryan, Thank you so much for leaving your feedback. We're thrilled to hear you're enjoying our integration with Google Workspace, and you're able to save time and stay organized with our platform. We hear you on the pricing and packaging and are experimenting with the option to add feature add-ons for lower plans. More to come. We hope you continue to find value in your Copper experience and thank you for being a supportive member of the Copper community. All the best, Melanie at Copper ### 6. Copper had evolve the way I manage my opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolás A. | Sales Specialist and Head Of Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Copper?** I really like how Copper automatically organizes the leads you add. It gives you the tools to stay connected with your clients, follow up on time, and avoid losing opportunities. It helps maintain better communication and overall stronger relationships with them. **What do you dislike about Copper?** Another improvement could be enhancing the mobile app experience. Sometimes certain features feel limited compared to the desktop version, so having more functionality and smoother navigation on mobile would make it easier to manage leads and tasks on the go. **Recommendations to others considering Copper:** If you want to improve your sales, you should use Copper. **What problems is Copper solving and how is that benefiting you?** Copper helps me keep track of my emails so I can know when somebody read but never gave a reply. Also, I'm a sales representative so it helps me keep track of my possible new clients. **Official Response from Melanie Raffa:** > Hi Nicolás, Thank you for taking the time to update your previous review. I've passed along your feedback regarding the mobile app. The team is working hard to continuously improve the mobile experience and ensure it better matches the desktop experience. We are glad to hear that Copper is otherwise helping you keep track of your customer interactions and stay on top of your opportunities. Best, Melanie at Copper ### 7. Copper CRM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gurunath J. | Search Engine Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Copper?** It is one of the best cloud-based CRMs in the market. One of its best features is that it can seamlessly integrate with google workspace. It is super easy to use and simple to implement. I have been using it frequently for the past 1 year now. It is a great tool to have. **What do you dislike about Copper?** I have found it very useful and do not have any dislikes. **What problems is Copper solving and how is that benefiting you?** It is an all-in-one CRM tool. It being cloud based and seamless integration with the google workspace saves a lot of time, money and increases the work productivity and efficiency. The data form the sales analytics reports is too insightful and accurate that helps improve the business. Email tracking and sales performance management has become cost efficient and simple, saving a lot of money that was earlier spent on other individual tools. **Official Response from Melanie Raffa:** > Hi Gurunath, Thank you for leaving us a review! It's great to hear Copper is helping you save time and increasing your productivity. We appreciate the feedback. Melanie at Copper ### 8. Seamless Gmail Integration, Effortless CRM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Copper?** I like that with Copper, I didn't have to learn a new tool because it integrates smoothly with one I already use, which is great. I find it convenient to see the open rates and the date of last engagement, which helps me decide when to reach out to prospective customers. Copper makes it super easy to engage with my contacts, prospects, and clients through my email, and that integration is invaluable. **What do you dislike about Copper?** I think there's an opportunity for the system to be more intuitive and use AI to form better responses. **What problems is Copper solving and how is that benefiting you?** Copper makes it super easy to engage with my contacts, prospects, and clients through my email. I like that I didn't have to learn a new tool, that it sits on a tool that I already use. **Official Response from Melanie Raffa:** > Hi Kelly, Thank you so much for your review. We are so happy to hear that integrating Copper into your current workflow was an easy transition for you - if barely a transition at all! Copper does offer an AI email rewriter feature on the Professional and Business plans, and this helps you use AI to rewrite and craft better email responses, It might be worth exploring if it's something you're interested in. We appreciate your time, Melanie at Copper ### 9. Easy, powerful CRM to get your company off the ground **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Copper?** Simple to set up the integration with Gmail and the embedded interface that allows you to update CRM records while processing emails in Gmail is a huge time savings **What do you dislike about Copper?** Copper needs better email automation to help users create multi-step and multi-rule outbound campaigns **What problems is Copper solving and how is that benefiting you?** Managing and tracking leads and customer relationships. Without Copper, I'd be stuck paying for an expensive tool or risking going it alone with a spreadsheet. **Official Response from Melanie Raffa:** > Hi David, Thank you for sharing your feedback with us! It has been passed on to the team. We're thrilled to hear Copper keeps you efficient by allowing you to work right out of your Gmail. Regarding email automations - we hear you. Our team has recently released some new updates around this feature such as our ability to delay the send of an email automation, add additional steps and more. But we'll continue to work on this feature to further improve the functionality. Melanie at Copper ### 10. Simple, Gmail-Integrated CRM That Automates Data Entry and Keeps You Relationship-Focused **Rating:** 5.0/5.0 stars **Reviewed by:** Prapti W. | Account Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Copper?** I like Copper because it’s simple, integrates deeply with Gmail, automates data entry, and helps me focus more on building relationships rather than managing tools. **What do you dislike about Copper?** Automations could be better. Limited intergrations. **What problems is Copper solving and how is that benefiting you?** Call logging, leads managemen. **Official Response from Melanie Raffa:** > Hi Prapti, Thank you for leaving your review. We're thrilled to hear you're enjoying Copper's deep integration with Google Workspace, and that Copper is helping you focus on building relationships instead of admin work. I've shared your feedback with the team! Best, Melanie at Copper ### 11. Intuitive CRM That Streamlines Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Emily H. | Marketing & Technology Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Copper?** I find Copper easy to use and intuitive, which really helps streamline our workflows. **What do you dislike about Copper?** nothing **What problems is Copper solving and how is that benefiting you?** Copper helps streamline workflows, making it easy to use and intuitive. ### 12. Copper Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sourabh C. | Senior Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Copper?** I am using Copper and it a help me to manage customer contacts, leads, sales piplines, task and interactions. It is very ease to adopt and had a deep google integration. my team members also using it and it has best customer support. **What do you dislike about Copper?** It has a very familiar design so the team can easly contributed Copper also offers automations, reporting and other workflow features. **What problems is Copper solving and how is that benefiting you?** It help my with leads, sales pipelines, task and interactions also it is very tightly integrated with google workspace. **Official Response from Melanie Raffa:** > Hi Sourabh, Thanks so much for leaving your feedback! We're thrilled to hear Copper is helping you better manage your contacts, leads, pipeline and tasks and that you've found adoption easy. I've shared your review with the team. Please let us know if there's anything we can do to support your journey with Copper. Best, Melanie at Copper ### 13. Seamless Google Workspace Integration and Effortless Usability **Rating:** 4.5/5.0 stars **Reviewed by:** Lincoln T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Copper?** I love how easy it is to use, especially the integration with Google workspace makes it seamless. **What do you dislike about Copper?** It was a little hard to get set up, but once I got the hang of it, it worked great. **What problems is Copper solving and how is that benefiting you?** Managing all of our client relations and follow-up and staying on top of communication with our clients. **Official Response from Melanie Raffa:** > Hi Lincoln, Thank you so much for leaving us a review. We're thrilled to hear Copper is providing a seamless experience between your CRM and Google Workspace. If you ever need support with set up or features, I highly recommend reaching out via our in-app chat or attending our Copper 101, Copper Advanced and Office Hours weekly webinars to speak with someone live! You'll find those events in our Help Center. Melanie at Copper ### 14. Copper Makes CRM Effortless with Intuitive UI and Google Workspace Integration **Rating:** 4.0/5.0 stars **Reviewed by:** saba f. | backspace, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Copper?** Copper’s intuitive UI and seamless Google Workspace integration make CRM tasks easy and efficient. Great for small teams, it automates repetitive work and centralizes contacts, emails, and deals seamlessly. **What do you dislike about Copper?** Advanced features like detailed reporting, workflow customization, and email sequencing are locked behind premium tiers, and it’s heavily tied to Google — limits flexibility for non-Gmail users **What problems is Copper solving and how is that benefiting you?** Copper solves problems like disorganized customer data, lost leads, slow response times, and lack of insight into sales performance. **Official Response from Melanie Raffa:** > Hi Saba, Thank you so much for leaving your feedback. We're thrilled to hear you're enjoying your experience with Copper and our platform has helped make you more organized and efficient. If you're ever interested in exploring an upgraded plan, please reach out as we're open to providing custom pricing to meet your needs. All the best, Melanie at Copper ### 15. Positive experience so far **Rating:** 4.0/5.0 stars **Reviewed by:** Frances F. | Financial Adviser, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Copper?** I like that the focus is in on the client - pulling together their info. customer support is great - I was worried about this when I first joined Copper, because I am in New Zealand, but have had fast responses to everything Easy to us **What do you dislike about Copper?** Document integration and email linking - I might be unaware of better ways to do things, but this is a big workload for me. For example, advice documentation is really important in my industry in New Zealand (highly regulated). Currently I create folders in Google drive, then link those folders to the client in copper, then add notes to the pipeline which shows where I am at. Often files are emailed so I save them to the relevant folder in GDrive, then go into GDrive and rename them, then go into the pipeline and update that, then also save pdf's of many of the emails to the Advice folder in the GDrive - I need them to be easily located within that piece of advice -just linking them to the activity feed means a lot of searching later on. Its all just a very time consuming process **What problems is Copper solving and how is that benefiting you?** Information Management - critical in a regulated environment. One feature that would be amazing would be a 'pop-up' when working in a clients record - For example, I have to keep a record of when I give clients regulated financial advice. This is tedious because I will be working with the client in different ways - pipeline, google drive, email etc but then always have to remember to go back to the client 'Details' page and add the 'Advice Given' Date. I would love it if every time I went into a client's record I got a pop up that said 'have you given this client advice today?' and I could click 'yes' and it would add the date to the client record. ### 16. Copper Review **Rating:** 4.0/5.0 stars **Reviewed by:** Robert L. | Director of Land, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2021 **What do you like best about Copper?** I like the integration between Copper and Slack. **What do you dislike about Copper?** Still too much zombie data. Would like it to be able to more easily merge that data. **Recommendations to others considering Copper:** The more you use it, the more valuable it becomes. **What problems is Copper solving and how is that benefiting you?** We are solving our company visibility on touch points and client contacts. **Official Response from Melanie Raffa:** > Hi Robert, Thank you so much for leaving your feedback. Do you mean duplicate data by "zombie data"? Please reach out to our team via the in-app chat and they'd be happy to give you a hand. We're thrilled to hear Copper is providing your organization more visibility into your client relationships. All the best, Melanie at Copper ### 17. Review of Coffee with Copper Session **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby K. | Inside Sales Representative., Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Copper?** New organization of projects and tracking of total sales **What do you dislike about Copper?** Easily track the a full project from start to finish **What problems is Copper solving and how is that benefiting you?** easily being able to access important documents on customer calls. **Official Response from Melanie Raffa:** > Hi Shelby, Thank you for attending our Coffee with Coppers! We are so happy to hear you're finding value in the projects and pipelines functionality in Copper. We appreciate you leaving us a review. Melanie at Copper ### 18. Flexible and Capable, but Could Use More Features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Copper?** I really enjoy its flexibility and what all it can do. **What do you dislike about Copper?** Which it offered more features and was a little more user friendly. **What problems is Copper solving and how is that benefiting you?** Making it easier to reach more people. ### 19. Copper: Mining for Opportunities **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick S. | BDR, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Copper?** The app is one stop shop for sales activity and engagement. Makes adding contacts, notes, pipeline, on the fly using the app seamlessly. **What do you dislike about Copper?** I dislike that you can only use tags to create list. I wish they would create a list feature. Tag get cumbersome and lost. **What problems is Copper solving and how is that benefiting you?** It allows my small company to acess all ourt contacts, opportunities and leads in one place. **Official Response from Melanie Raffa:** > Hi Patrick, Thank you for sharing your feedback. Have you tried filtering on standard and custom fields to create and save lists as well? Our team would be happy to show you if you reach out via our in-app chat or to support@copper.com. We're glad Copper is otherwise able to provide you clarity and house all your core data in an organized place to improve your workflows! All the best, Melanie at Copper ### 20. Effortless Integration and Intuitive Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Saurabh S. | Senior Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Copper?** User Interface and Ease to integrate with Google workspace **What do you dislike about Copper?** Pricing and don't have adavence feature such as workflow Automation and also don't have better customer support **What problems is Copper solving and how is that benefiting you?** To maintain the pipeline in better way, and we can also auomate the emails **Official Response from Melanie Raffa:** > Hi Saurabh, Thank you for leaving us your feedback. We're happy to hear Copper is easy to use and integrate into your Google Workspace workflow. We do have workflow automation features available on our higher tier plans. If you're interested in learning more, please reach out via our in-app chat. We are sorry to hear your experience with Customer Support has not met your expectations. We'd love to rectify the situation. Please shoot a note over to support@copper.com and we'd be happy to learn more. We appreciate the feedback. Melanie at Copper ### 21. Best way to follow up on leads **Rating:** 5.0/5.0 stars **Reviewed by:** Dallas S. | Regional Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Copper?** I love how I can see if the person I emailed read the email or not. **What do you dislike about Copper?** Nothing really, I think it is worth the price. **What problems is Copper solving and how is that benefiting you?** In my role, I have alot of pokers in the fire and with Copper it makes it easy to stay organized. **Official Response from Melanie Raffa:** > Hi Dallas, We're thrilled to hear Copper is helping you keep track of your communications so you stay organized and on top of things! We appreciate the feedback! Melanie at Copper ### 22. Copper CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Copper?** It is quite simple to work with their tools, shows every features very clearly like Managing contacts, email received and send, daily task assigned. **What do you dislike about Copper?** Limited availability tools are available, if you need more access than it is not favourable for costing. Also, it is very much dependent on Google workspace. If we do not have google workspace then it is not worthy as compare with the pricing. **What problems is Copper solving and how is that benefiting you?** Software is good to gather all the necessary details at one place like contact numbers, connection with customers, sales representation database. and alot of things. **Official Response from Melanie Raffa:** > Hi there, Thank you for leaving us a review. We're glad to hear Copper helps you manage contacts and stay on top of daily tasks. We do have different tools available across our various plans. If there's a functionality you're looking for, I'd recommend reaching out to our team in-app and we may be able to help you out with custom pricing to get you where you want to go with Copper. We appreciate you for sharing your feedback! Melanie at Copper ### 23. Excellent CRM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Yan L. | Legal Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Copper?** I find the integration with Google Calendar and Gmail quite interesting. I use it daily and like the intuitive nature of the system. **What do you dislike about Copper?** Limitations of automation in systems with some divergence in use. **What problems is Copper solving and how is that benefiting you?** Copper helps me manage and direct information, saving time, and connecting it automatically. **Official Response from Melanie Raffa:** > Hi Yan, Thank you so much for taking the time to leave a review. We appreciate the opportunity to learn more about our customers and how they're using Copper. We love to hear you find our integration with Google Calendar and Gmail intuitive. We're continuously working to improve our automation functionality, and I highly recommend leaving your feedback with the team via our in-app chat or during our weekly or quarterly webinars. Thank you for being a Copper customer! Melanie at Copper ### 24. Good CRM for small or medium teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Copper?** I love that it integrates directly with Gmail and Google Calendar. I can manage my customer relationships without having to leave my email. **What do you dislike about Copper?** Sometimes the automation functions are a bit limited or difficult to set up at first. **What problems is Copper solving and how is that benefiting you?** Copper helps me centralize all the information about my clients and sales opportunities without having to use multiple tools. This saves me time and reduces errors, as everything is automatically connected. Additionally, it allows me to have a clear view of the status of each client and the overall business process, which has helped me close more sales in an organized manner. **Official Response from Melanie Raffa:** > Hi there, Thank you so much for taking the time to leave a review. We appreciate the feedback and the chance to better understand how our customers are using Copper. We're thrilled Copper's integration with Gmail and Google Calendar make managing your customer relationships more efficient. If you're looking for more resources around automation functionality, I highly recommend checking out our Help Center or joining our weekly webinar. Of course, our support team is always happy to answer your questions or point you to more resources via our in-app chat. Melanie at Copper ### 25. Hard To Beat For The Price **Rating:** 4.5/5.0 stars **Reviewed by:** Paul G. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Copper?** Very affordable for what the software offers . **What do you dislike about Copper?** Not as many features as the competition. **What problems is Copper solving and how is that benefiting you?** Lead management, tracking sales funnel. **Official Response from Melanie Raffa:** > Hi Paul, Thanks for leaving us a review. We're glad you're finding value with Copper. We'd love to hear what other features you'd like to see in Copper. All the best, Melanie at Copper ### 26. Terrible customer service and product sales **Rating:** 0.0/5.0 stars **Reviewed by:** Nick S. | Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Copper?** I think the pipelines are nice, I really like the functionality to append fields by stage. **What do you dislike about Copper?** I think their sales practices are deceptive and they have a bad policy for refunding / providing credits on seats. **What problems is Copper solving and how is that benefiting you?** Copper is a good CRM for Gmail integration **Official Response from Jessica Andrews:** > Hi Nick, Thanks for sharing your feedback. I’m sorry to hear your experience we didn’t meet your expectations. I took a look at your account and saw that you signed up for an annual plan with two seats. A few months later, you requested a refund for one seat. As per our terms of service, we don’t permit mid-subscription refunds on annual plans. That said, our team worked with you to transition to a single seat on a higher-tier plan, something you mentioned felt like a win-win. We truly appreciate having you as a customer and are committed to making your experience even better moving forward. ### 27. Love the integration with Google Workspace for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Ricci V. | President & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Copper?** Copper replaces what I used to need an admin to do half of the time! It works smoothly with my Gmail & Calendar; easy to create lists and keep "clean". **What do you dislike about Copper?** Nothing! I have been able to add and reduce the size of my account as my company needs. **What problems is Copper solving and how is that benefiting you?** Keeping information about all of my clients, their companies and my referrals in one place. ### 28. Simplified CRM with Seamless Google Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Copper?** What I like best about Copper is its seamless integration with Google Workspace. It feels like an extension of Gmail, making it incredibly intuitive for teams already using Google tools. Very easy to use and very user friendly, as well as it there are any issues you can chat with the customer support which is super helpful. **What do you dislike about Copper?** One downside of Copper is its limited scalability for larger organizations or teams with more complex needs. **What problems is Copper solving and how is that benefiting you?** Copper solves the challenge of managing customer relationships and sales pipelines in a simple and efficient way, particularly for teams that rely heavily on Google Workspace. ### 29. Copper is a great tool for contact management **Rating:** 4.0/5.0 stars **Reviewed by:** Laura M. | Director of Sales & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Copper?** Copper has a good user interface - easy to navigate **What do you dislike about Copper?** I'm not sure you've got any matching integrated. So for example, if I type Tylor when I meant to type Taylor, there is no engine to suggest close matches. That would be helpful. **What problems is Copper solving and how is that benefiting you?** contact management / pipeline management **Official Response from Jessica Andrews:** > Hi Laura, thanks for your kind response! We'll definitely look into similar matching in search. ### 30. Easy to use the software **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy N. | SALES COORDINATOR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Copper?** Copper is seamless and easy to use to manage sales database **What do you dislike about Copper?** I have nothing to dislike about copper!! **What problems is Copper solving and how is that benefiting you?** Easy to synchronize contacts information to the software from Google Suite ### 31. Great integration with G-Suite **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Copper?** I like the integration with Gmail/G-Suite **What do you dislike about Copper?** Ideally would be a bit more user friendly/better UX. **What problems is Copper solving and how is that benefiting you?** Serving as our CRM. Seamlessly tracking emails in and out. **Official Response from Jessica Andrews:** > Thanks so much for your review! We love to hear you're enjoying the Gmail integration. Our product team has been hard at work over the last year to improve our UX to make it more user friendly. If you're interested in chatting with them further, reach out to support@copper.com and we can set up time. ### 32. Great task management system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Copper?** Copper is a great tool for a variety of purposes from our sales department and marketing to internal purposes. It has been an amazing resource for organizing clients, projects, tasks, emails, much more. Copper is incredibly useful for email management and adding templates. **What do you dislike about Copper?** I haven't found much that I dislike with Copper. Even in managing users, there is so much organization. **What problems is Copper solving and how is that benefiting you?** Copper is helping our company in having our clients, projects, and pipelines for sales all in one location/software. ### 33. User friendly simple CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2020 **What do you like best about Copper?** Simplicity of the platform, the user interface **What do you dislike about Copper?** cannot log a call that i find is not good **What problems is Copper solving and how is that benefiting you?** maintaning book of records ### 34. User friendly and always improving! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Copper?** The ease of use of Copper is great and the features help our organization to stay focused and organized. **What do you dislike about Copper?** It can be buggy, but Copper is quick to respond once they're made aware. **What problems is Copper solving and how is that benefiting you?** Copper helps me to stay focused, organized, and helps me to achieve my goals. ### 35. We have used Copper for years and it is good CRM for our purposes. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Copper?** Copper is easy to use and fully functional and practical. **What do you dislike about Copper?** No downsides that I am aware of. Customer service is very good if there is a problem. **What problems is Copper solving and how is that benefiting you?** Helps to organize leads and our customer base. Fully integrated with Gmail. ### 36. Fantastic CRM!! **Rating:** 5.0/5.0 stars **Reviewed by:** s e. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Copper?** Copper allows you to fully customize your CRM, with additional fields, drop-downs, etc. Additionally, it is so easy to add these fields "on the fly". You might have thought your CRM was "perfectly set up", only to find out there is another triggering quality or metric you want to track on each account. You can go in and edit your entire CRM to include this new metric and use it immediately. **What do you dislike about Copper?** They tend to provide more live person support within the pre-sales process of your account. Basically answering questions live with a sales person. The people are super knowledgeable, which is fantastic! However, after the sale, they are pretty much gone and on to the next account. The support from there is more of a submit a ticket (at best), otherwise using tutorials via their website. I believe there is a "partner community" as well, but I've never really liked to rely on those myself, for product support. It would be great if they had a small dedicated support team to answer questions live and also shawdow into your account to help you do things. Even if you had to pay for this service (one time or additional as a monthly premium), would be great! **What problems is Copper solving and how is that benefiting you?** Copper allows me to quickly search for account records, as well as create new ones. The speed at which I can do this helps greatly with productivity. I can search based upon any criteria that I have set up within the CRM. ### 37. Easy to use this **Rating:** 5.0/5.0 stars **Reviewed by:** sarf r. | Business Development Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Copper?** Easy we can track each and everything end to end **What do you dislike about Copper?** Nothing do dislike the copper everything is fine. **What problems is Copper solving and how is that benefiting you?** It reduces the time your team would spend switching between applications. With Copper CRM, you can access your files and contacts and also share these files directly on Gmail from the Copper platform. ### 38. Tech Support is Terrible **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Copper?** Integration with Gmail is very useful and we have tried it several times over the last 7 years. **What do you dislike about Copper?** Support is terrible. It never improves, its shocking. How can a company never figure out how to retain their customers? **What problems is Copper solving and how is that benefiting you?** Storing Leads, tags, gamil integration **Official Response from Jessica Andrews:** > Hi there, I’m so sorry to hear this was your experience with Copper's technical support team. We hold our customer service team to a high standard, we take customer feedback very seriously. We’d love to connect with you directly to learn about your experience, collect your valuable feedback and do what we can to right this wrong. Please reach out to our head of support directly at cclark@copper.com to continue the conversation. We hope to hear from you soon, Jessica at Copper ### 39. Good tool, very graphic **Rating:** 4.0/5.0 stars **Reviewed by:** Martin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Copper?** Pipelines and the ability to move cases from one stage to another, add people/leads responsible for each opportunity, and connect with Slack is an advantage when it comes to notifying the rest of the team about updates. **What do you dislike about Copper?** The reporting part is somewhat complex, and having to switch between Pipelines without being able to see something consolidated (at least in our type of membership). Another thing is that all users have to be at the same membership level, and it becomes very costly and senseless for us to upgrade our membership to obtain a functionality that only applies to a small group of users. **What problems is Copper solving and how is that benefiting you?** Track all our opportunities with current leads or clients, while also creating tasks and follow-up reminders for them to ensure follow-up. ### 40. Intuitive product, excellent service and great service **Rating:** 5.0/5.0 stars **Reviewed by:** Lydia. F M. | Account Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Copper?** It's given me an easy and efficient way to manage my sales opportunities. I didn't have to invest hours learning how to use the software, this is great. **What do you dislike about Copper?** This software does not have any drawbacks according to my use because it simplified my business life. **What problems is Copper solving and how is that benefiting you?** It allows me to make calls from the profile of each client, as well as having all history of conversations, appointments, past and future. ### 41. All around terrible to deal with. DO NOT SIGN UP WITH COPPER **Rating:** 0.0/5.0 stars **Reviewed by:** Carmie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Copper?** They are a Terrible company. There customer service is the worst I have ever experiances. **What do you dislike about Copper?** I was told this would integrate with my IDX website. It will not notify when someone comes into the system even though I asked this question to the sales team. We were sold a monthly plan but were charged $1400 for an annual billing. When I finally got a hold of someone through chat I was told the system would not notify me of a new sign-up. I knew at that time it would not work for my company. I went in and Canceled my account but received no refund. When I finally heard back from Customer service they said they were working on the cancelation but rather than issuing me a refund for the 10 months left that we already paid for they said it would not auto-renew again in June of 2024. Their policy stated that they do not issue partial months' refunds, which I understood as they would issue a refund from the next billing month. They are predatory and try to confuse their consumers. Their customer service is nonexistent and they just want to sell you something rather than offer a comprehensive program that does what they sell you. Trying to force consumers to stay with them longer than they are willing to and offering no solutions. Thievery at its finest. BUYER BEWARE **What problems is Copper solving and how is that benefiting you?** They refuse to sole any issue their customer service is a nightmare **Official Response from Melanie Raffa:** > Hi Carmie, I’m sorry to hear this was your experience with Copper. We aim to make our pricing and plans as clear as possible. Customers can choose between a monthly and annual subscription, and it looks like your account owner went ahead with an annual subscription. Our Head of Support has reached out to your account owner to resolve this issue. Your account did qualify for onboarding services with our customer success team to help with your initial set up, and this information was shared with your account owner. We appreciate your feedback regarding our customer support and will strive to make this process and our communications clearer and more accessible in the future, as your experience was below the level of service we aim to deliver. Melanie at Copper ### 42. A great resource for business **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony P. | Operations Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Copper?** Easy to navigate, very intuitive, very useful for professionals **What do you dislike about Copper?** Could use more occasional updates for end users **What problems is Copper solving and how is that benefiting you?** Keeping client database organized and providing a place for our information to be aggregated properly ### 43. Great CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Copper?** Copper CRM is a user-friendly and customizable CRM that seamlessly integrates with Google Workspace, making it an ideal choice for businesses that rely on Gmail, Calendar, and other Google apps. With its intuitive interface and robust features, Copper helps businesses manage their customer relationships effectively, streamline sales processes, and achieve their business goals. What I really like: Seamless integration with Google Workspace User-friendly interface and easy navigation Customizable fields, dashboards, and pipelines Automated tasks and reminders Comprehensive lead and opportunity management Deal tracking and report generation Overall, Copper CRM is a great choice for businesses of all sizes that are looking for a CRM that is easy to use, customizable, and backed by exceptional support. **What do you dislike about Copper?** Lack of call integrations and pricing for more features could be better **What problems is Copper solving and how is that benefiting you?** Prospect and pipleine management ### 44. Basic CRM & Poor Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Copper?** We initially chose Copper because it was meant to integrate nicely with Gmail/Google Workspace **What do you dislike about Copper?** The customer service is really, really awful. The app had a bunch of functionality that wasn't working well for us. It was pretty clunky and wouldn't recommend this CRM at all. **What problems is Copper solving and how is that benefiting you?** It was meant to be our main CRM and we're moving off as quickly as possible **Official Response from Melanie Raffa:** > Hi there, I’m so sorry to hear this was your experience with Copper's customer service. We hold our customer service team to a high standard, so this feedback is concerning to hear. We’d love to connect with you directly to learn about your experience, collect your valuable feedback and do what we can to improve your experience. Please reach out to our head of support directly at cclark@copper.com to continue the conversation. We hope to hear from you soon, Melanie at Copper ### 45. It's pretty straightforward to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Copper?** It helps me with creating seamless reports for our team. **What do you dislike about Copper?** I love how the UI and simple view of it and I couldn't think of anything I dislike about right now. **What problems is Copper solving and how is that benefiting you?** None at the moment. ### 46. Excellent intelligent management of the customer-company relationship **Rating:** 4.0/5.0 stars **Reviewed by:** Denny C. | Data Scientist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Copper?** I love the effective customer relationship management strategy, which focuses on establishing strong links between the company and potential customers. In addition, its versatility allows for the creation of multiple workflows, including those for sales. A feature I value highly is its affordability for any type of business, as well as the friendliness and willingness of the customer service team, who help users make the right decisions based on their needs. The most remarkable thing about Copper CRM is that it provides a holistic and unique perspective of our business relationships, and tasks are executed in the background, ensuring the continuity of complex processes and the validity of our business decisions. **What do you dislike about Copper?** One limiting aspect is that automation rules cannot be duplicated or reconfigured. Therefore, if multiple rules are needed, they need to be entered manually, which is time consuming. **What problems is Copper solving and how is that benefiting you?** This product presents itself as the ideal solution for all sales-related tasks, helping businesses to stay ahead of the curve, delivering exceptional customer experiences and building strong customer relationships. With this robust solution, teams can fully focus on customer acquisition, cross-selling and deal closing, taking advantage of the incredible benefits of sales automation. ### 47. Maximize Efficiency : a deep dive into Copper CRM's seamless workflow solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Varun D. | Ui Ux Lead Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2024 **What do you like best about Copper?** I like easy Copper makes it to manage contracts and sales tasks right from Gmail. **What do you dislike about Copper?** Some people find that Copper CRM's pricing cab be a bit too pricey, particularly for small businesses or those on tighter budgets. **What problems is Copper solving and how is that benefiting you?** This saves my lot's of time and it seamlessly integrated with google workspace, streamlining contact, sales, and task management, allowing me to focus on building relationships and closing deals efficiently. ### 48. Really great CRM System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Copper?** Love the accesibility of the system. Really easy to use. **What do you dislike about Copper?** Sometimes it can take a while to update and refresh when new leads are input. **What problems is Copper solving and how is that benefiting you?** Making everything easier to use ### 49. The right app for juggling many moving parts! **Rating:** 5.0/5.0 stars **Reviewed by:** Alison C. | Job Opportunity and Placement Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Copper?** Copper helped me stay on top of all my contacts, relationships, and processes in a startup endeavor. It is beneficial that it syncs with my gmail account! I've just upgraded for even more usefulness. Another helpful feature that sets it apart from others is the ability to have multiple customizable pipelines. **What do you dislike about Copper?** The pricing for Copper can be a bit expensive but seems comparable to other similar CRM software. The app can feel a bit complex, even overwhelming, when you first start to use it but it is necessary to capture all the parts and relate them together. Once you get familiar with it, it becomes quite easy to navigate. **What problems is Copper solving and how is that benefiting you?** I needed a CRM that also allowed more than a sales pipeline. As I am developing non-profit programs, I required mulitple pipelines (process tracking) that I could also customize since each process had distinct milestones. ### 50. Using Copper for Talent Booking **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | Survey & Service Coordinator, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2020 **What do you like best about Copper?** relationship management is super easy. Easy to access all communications and deals from anywhere in google. The pipeline view is very nice as well compared to our previous CRM. It's easy to see everything we have going on at once. **What do you dislike about Copper?** It would be nice if there were more report generating features. Many of our reports don't give us an accurate week by week view of deals confirmed and won. It would be nice if the mobile app could integrate with the google phone apps. Since I have a google phone, it would be nice if google could implement copper into more of their mobile platforms as well. **Recommendations to others considering Copper:** do research on all the other CRMs and see what fits your work stream and office environment. Some CRMS are. better for smaller companies. Finding a way to test them is very helpful. **What problems is Copper solving and how is that benefiting you?** We can stay on top of our deals very well. having such a small company that works with a decent sized artist client roster, we could easily get lost in all the deals and inquiries we have coming in. But copper makes it so we don't have to worry about keeping everything in our heads. Also having an app on our phone makes it easy to access things as well. **Official Response from Copper:** > Thanks for the feedback, Bobby! ## Copper Discussions - [Mobile App Dev?](https://www.g2.com/discussions/mobile-app-dev) - 1 comment, 2 upvotes - [QUICKBOOKS ONLINE](https://www.g2.com/discussions/4791-quickbooks-online) - 1 comment, 2 upvotes - [Whats the easiest way to save my notes](https://www.g2.com/discussions/whats-the-easiest-way-to-save-my-notes) - 1 comment, 1 upvote - [Copper](https://www.g2.com/discussions/copper) - 1 comment, 1 upvote - [Will Copper ever achieve more Flexibility where a Lead that becomes a Prospect can later be re-classified as just a Lead when the business situation changes for some reason?](https://www.g2.com/discussions/will-copper-ever-achieve-more-flexibility-where-a-lead-that-becomes-a-prospect-can-later-be-re-classified-as-just-a-lead-when-the-business-situation-changes-for-some-reason) - 1 comment, 1 upvote - [View Copper pricing details and edition comparison](https://www.g2.com/products/copper/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+03%3A53%3A12+-0500&secure%5Bsession_id%5D=dc838c80-72b0-430a-8756-a480c9aea868&secure%5Btoken%5D=f2aaca9fc67590b0eb8237b53a958907786e4cd4b09759884ea110b028a8d9b7&format=llm_user) ## Copper Integrations - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Copper Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Lead Management **Customization** - Custom Fields - Design **Agentic AI - Google Workspace for Sales** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity **Incentives** - Triggers - Commission Calculator - Leaderboards **Additional Functionality** - Embedded Forms - Notifications **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Live Forecasting **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Custom Reports - Dashboards **Generative AI** - AI Text Generation **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Behavior Monitoring **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Copper Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,402 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (2,994 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,194 reviews)