IN Israel N. Customer Service Representative 8/11/2022 More Options - "Responsive, knowledgeable, and actively supportive" 4.5/5 What do you like best about Copley Consulting Group? Copley has been instrumental in showing our department what tools are available to them. In a post-pandemic world, turnover is high. Folks have been trained by folks who were trained by folks, and the passdown of knowledge and the toolsets available led to an under-utilization of the software. Copley has been responsive throughout, guiding us through the uplift process in spring of 2020. They continue to assist us in better understanding the Infor system, how to best utilize the software in our industry, and make themselves available for customizations/personalization of the program. This allows us to focus resources on our business and avoid potentially lengthy familiarization/onboarding that would be required to have someone re-code forms and functions. Review collected by and hosted on G2.com. What do you dislike about Copley Consulting Group? I would like a more direct line of communication between the users of software from Copley and the consultants, and more readily available tutorials/information on the software for the user. Their support has been tremendous, but it's difficult for us to improve our processes without better understanding our toolset. Review collected by and hosted on G2.com. What problems is Copley Consulting Group solving and how is that benefiting you? Copley has helped us to integrate Syteline in meaningful ways into our day-to-day business. We use this for accounting, payroll, inventory, and customer service/incident tracking. They have helped us in working out lost permissions and customizations/personalizations through the uplift to version 10. Through consultations, we've been able to modernize the operations of our aftersales team. Information that was previously filed physically is now able to be uploaded to the individual incidents, customers, and units. This has cut down on time spent performing clerical work. Rather than printing, copying, and filing documents, we're able to maintain electronic records that can be easily accessed by virtually all of our users, allowing for more rapid communication of issues and concerns. They continue to provide us support to better improve all aspects of our operations. Review collected by and hosted on G2.com. Show More Rating Updated (2/13/2023) Validated ReviewerSource: Organic See what 5 reviewers think of Copley Consulting Group 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/copley-consulting-group/reviews)